Service Coordinator
Location:
Richland, WA (In-Office)
Salary Range:
$17.20 - $22.60 per hour (DOQ/DOE)
Position Type:
Full-Time, Hourly
About Us:
Senior Life Resources is a nonprofit organization dedicated to enhancing the quality of life for individuals through compassionate in-home care and services. Our key programs, Home Care Services and Mid-Columbia Meals on Wheels, provide essential support to seniors, ensuring they can maintain independence and dignity in their homes.
We are currently seeking a Service Coordinator to assess client eligibility for home-delivered meal services, maintain accurate records, and coordinate service delivery in compliance with federal, state, and agency guidelines.
Key Responsibilities:
Respond to client referrals, conduct intake, and schedule home visits.
Complete initial home assessments within three (3) working days to determine eligibility.
Document client assessments, case notes, and service eligibility in the CARE eVantage database.
Arrange and coordinate meal service for eligible clients, assigning them to routes and completing necessary paperwork.
Conduct annual follow-ups to assess continued eligibility and update client records.
Track new clients, service terminations, and denials, providing reports to the Nutrition Program Director.
Monitor Community Options Program Entry System (COPES) authorizations and coordinate with Aging and Long-Term Care (ALTC) case managers.
Provide inter-agency referrals and maintain community resource information for clients.
Collaborate with meal delivery staff, case managers, and program stakeholders.
Promote the Essential Meal Program and address service delivery concerns.
Assist with meetings, training, and other duties as assigned.
Qualifications:
Education & Licensing:
Must be at least 18 years old with an Associate’s degree or equivalent experience.
Valid Washington State driver’s license with insured transportation.
Experience & Skills:
2+ years of experience in customer service or human services.
6+ months experience with office equipment.
Basic computer skills required (Microsoft Word, email, and administrative software).
Strong organizational skills, attention to detail, and ability to follow procedures.
Effective verbal and written communication skills; bilingual (English/Spanish) preferred.
Ability to work independently and collaboratively in a fast-paced environment.
Demonstrates sound judgment and professionalism, including in emergencies.
Benefits:
Medical, Dental, and Vision Insurance
HRA with Company Reimbursement
12 Paid Vacation Days & Paid Sick Leave
10 Paid Holidays & 8 Floating Time-Off Hours
401(k) with Company Match
Employee Assistance Program (EAP)
Public Loan Forgiveness Eligible Employer
Same Day Pay through Tap Check Services
Working Conditions:
Frequent driving for in-home assessments and office-based work.
Prolonged sitting, standing, walking, bending, and lifting (up to 25 lbs).
Regular use of computers, phones, and office equipment.
Requires confidentiality, professionalism, and cultural sensitivity in client interactions.
Flexible scheduling may be needed for client needs or emergencies.
Contingency of Employment:
Acceptable criminal background check and driving record.
Compliance with Chapter 246-215 WAC, Subpart B, “Employee Health”.
How to Apply:
Visit https://www.seniorliferesources.org/careers for a detailed job description & application. An SLR application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information.
Open until filled. First consideration will be given to applications received by Thursday, March 27, 2025 at 4:00 pm.
Home Care Services is a program of Senior Life Resources, an SE WA ALTC COG, and Yakama Nation contractor.
Senior Life Resources is an Equal Opportunity Employer.