Sales and customer service roles involve working with customers to understand their needs, provide information, and resolve issues. Sales professionals focus on generating leads and closing sales, while customer service professionals focus on problem-solving and maintaining customer relationships.
Common skills for sales and customer service
Communication: The ability to communicate clearly and effectively
Problem-solving: The ability to identify and solve problems
Empathy: The ability to understand and relate to other people's needs.
Active listening: The ability to listen attentively to what others are saying
Adaptability: The ability to adjust to different situations and people
Patience: The ability to remain calm and patient when dealing with customers