Vacancy caducado!
Description:The ideal candidate will work with staff from all departments to ensure that the best practices are followed and customers are supported efficiently. This individual will support product sales by receiving and processing order requests while demonstrating exceptional customer service. This individual will regularly interact with customers to ensure a positive experience. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude. You are expected to demonstrate proficiency, if not expertise and understanding, in the following areas: Conference Platforms: Vonage, TEAMS, WEBEX, or other conference platforms Operations and Procedures handbook (including all desk procedures) JD Edwards E1 software, B2B Website, Microsoft Outlook tools Grow in their understanding of the company products and foster a good working relationship between staff, customers, and partners. Interface and communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service requests. Time management and punctuality in attendance. Ability to work with minimal supervision after initial training has been completed. Ability to make suggestions, which result in improved order completeness and customer satisfaction. DUTIES AND RESPONSIBILITIES: Receive and process customer quotes and purchase order requests via phone, fax, or e-mail Processing of pro-forma invoices (international orders), backorder releases and blanket orders Understand the steps to creating required customs documentation Understand SLI and SED shipping documents Possess the ability to communicate with various freight forwarders Provide customers with product information, availability, and pricing Inbound and outbound calling via Vonage phone system Complete related paperwork and follow up as needed to ensure a smooth delivery of products Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons) Processing of credit card payments Work closely with inter-office admin for domestic customers Create training videos to be accessed and viewed by other department members Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assignedOpportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience.Additional Skills & Qualifications: Spanish bilingual is REQUIRED, both spoken and written Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment. Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities. Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude. Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required. Computer skills - knowledge of MS Word, Excel, Access, and Outlook. Personality is a plus. Not an extrovert, as we work in an office environment. Fairly quiet, with medium level of opened conversation. Reliable transportation is a must.About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Vacancy caducado!