Transportation Manager

Summary: Manage and coordinate the Delivery and Service department. Formulate and administer policies, programs, and procedures for the Delivery and Service department, including schedules, rates, routes, backhauls, and assignment of drivers and vehicles. Build and maintain positive customer relationships and manage customer service complaints and concerns timely and effective. Manage/comply with federal, state, and company policies, local laws, transportation programs, and regulations. Non-labor budget responsibility from $680,000 to $4,000,000, depending on the size of the facility. Manage the center in the Directors absence. High comfort level working in a diverse, fast-paced environment.Identifiers for Managers in level 1 facilities: Responsible for dispatch operations of approximately 75+ outbound loads and internal moves weekly, supports 500+ stores, and Manages a driver force of 40+ CDL Class A or B certified drivers that drive 1-2 million miles per year. Provide support and ongoing operational and technical training for TL-D&S from level 2, 3, & 4 supply chain centers. Salary: 100K -108K Location: 8005 S 266th St #101, Kent, WA 98032RESPONSIBILITIES AND DUTIES Manage the Delivery & Service DepartmentLead the Team:Build a solid D&S team by recruiting, interviewing, hiring, and retaining quality team membersEnsure all team members have the necessary tools to complete their jobsManage turnover, monitor actions, and provide input regarding team member relations, hiring decisions, promotions and pay increases, disciplinary action, and terminationsConduct training, coaching, and feedback sessions, complete performance appraisal,ls and make recommendations for pay increasesEffectively resolve employee relations issuesDevelop D&S Supervisor for D&S Manager opportunityDevelop plans, policies, and procedures for the D&S departmentAttend and participate in Leadership & Development training sessionsManage safety/team/quarterly meetingsIn level 1 facilities, provide ongoing training for visiting TL-D&S from level 2, 3 & 4 facilitiesInvestigate and document all accidents/injuries to determine preventabilityPerform other duties as assigned by the Operations Manager and/or DirectorReporting/Budget:Prepare annual D&S department budget for Director-Supply Chain Center review and approvalManage and approve the D&S department payrollReview cost statements to identify excessive expenses and make recommendations for cost containmentManage invoices from the leasing company, audit and approveManage overall performance of truck leasing company to ensure PMs are met to Domino’s standard and repairs are completed timelyGenerate all D&S-related reports, including backhauls and the weekly key indicator summaryRouting, Scheduling, and DOT Compliance:Manage driver schedules to ensure increased efficiency and lower costsConduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidationConduct daily dynamic routingManage and be prepared for operational and transportation audits throughout the yearAnalyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations tothe  WRC Transportation teamConduct route analysis to identify cost-saving opportunitiesConduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The number of observations per period is determined by the number of drivers at the SCC)Monitor misdeliveries and develop avoidance strategiesMonitor driver hours of service via the onboard computerized systemManage driver logs and paperworkManage random drug testing and complianceManage maintenance of driver qualification fileManage fleet imagePerforms regular Gemba walksCustomer Service:Build and maintain positive customer relationships with franchisees, store managers and crew, leasing company, etc.Provide guidance to D&S team members on customer relations issues and act as a role model for building and maintaining positive relationshipsVisit new store builds to determine delivery accessibility and report findings to the SCC DirectorMay participate on the Transportation Advisory BoardAs needed, if qualified, drive the company commercial vehicle or straight truck for deliveries or to the leasing company for service/maintenance