Vacancy caducado!
- Thorough understanding of Hyper-V, VMWare and other virtualization platforms
- Thorough understanding of Industry best practices for Windows Server environments and associated roles and dependencies
- Provide mentoring, guidance and education to junior staff. Provide feedback to junior staff, and work with the manager to ensure their appropriate professional development
- Troubleshoot and resolve all tier 2+ escalated tickets, including those associated with design, development, documentation, analysis, testing or modification of the following, but not limited to:
- Line of business applications
- Operating systems, or hypervisors (VmWare or Hyper-v)
- Hardware configurations (servers, firewalls, L2/L3 switches, wireless and VoIP phones)
- Provide timely and business driven recommended solution for Pre-Sales Engineering (PSE) requests
- Includes: systems analysis, consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
- Work alongside our vCIO team to support customers business and technology strategies.
- Provide exceptional customer service while communicating ticket updates to client frequently, and professionally.
- Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses
- Seek to continuously improve operational efficiency through automation and tool development
- Other duties as assigned
Vacancy caducado!