Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.Link Solutions is seeking aPC Support Technicianto join our Joint Base Lewis-McChord, WA team.
Must be a US Citizen
Non-remote(relocation incentiveavailable)
The PC Support Technicianwill support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Joint Base Lewis-McChord. The PC Support Technician will provide various computer hardware and software services to end users ensuring the seamless operation of our government IT systems.Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.Job Responsibilities:
Providehelp desk information and support; determinethe cause of the problem; offertemporary solutions if the problem cannot be resolved within an appropriate timeframe.
Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.
Install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and Internet connections
Diagnose network cable and configuration problems.
Installs and maintains specialized software, including performing setup functions.
Coordinate support with the local Network Enterprise Center.
Services support ticketsfor Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
US Citizen
Must have or be able to obtain and maintain a Tier 3Secret Security Clearance (willing to sponsor the right candidate).
IAT Level ICertification (CompTIAA+ CE equivalent or higher).
Windows workstation systems administration training.
Have and maintain CE certificate inMS Server 2016, Server 2019, Windows 10, orMicrosoft Modern Desktop.
Preferred:
Tier 3 Secret Security Clearance
IAT Level II Certification (CompTIA Security+ CEequivalentor higher).
Associate's Degree or High School Diploma with two(2+) years of Tech School training in an Information Technology related field.
Problem solver and troubleshooterwho thrives in resolvingcomplex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
This opportunity is contingent upon successful award and contract negotiation which is currently in process.Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.Link Solutions, Inc.is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program.All your information will be kept confidential according to EEO guidelines.