Description As a Customer Service Representative, your main goal will be to support and assist new caregivers during their onboarding process. Responsibilities:
Making outbound calls to individuals who are being onboarded as caregivers to support with resources, documentation, and information.
Providing detailed information about the program and answering all questions effectively.
Collaborating with other team members to ensure the process is smooth and efficient.
Documenting all interactions and maintaining updated client records.
Requirements
Proven experience in a customer service role, preferably in the healthcare industry.
Strong phone handling skills and active listening abilities.
Excellent communication and presentation skills are essential.
Ability to multitask, prioritize, and manage time effectively.
Comfortable in learning new information and communicating it effectively.
A strong commitment to deliver exemplary customer service.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .