Multi-vendor Service Operations SpecialistAs a Multivendor Medical Equipment Service Implementation/Operations Specialist you will project manage new account implementations to ensure our customers are delighted while they transition from their previous service providers. You will also strive to maintain positive relationships with customers by driving the compliance of contractual obligations, identifying areas of improvement and program quality audits.Your role:Implement and project manage new customer medical equipment service contracts
Inventory verification of all contracted assets
Creation of customer Computerized Maintenance Management System (CMMS) or service operations database
Coordinate and work with sales, local service and back-office operations teams
Lead meetings between Philips and the customer
Establish balanced Planned Maintenance schedule
Prepare contract reconciliation documents
Support the Multi-Vendor field service organization across the country
Assist with Computerized Maintenance Management System (CMMS) support cases for field technicians
Support the compliance of the Philips Biomed/Clinical Engineering program which includes Centers for Medicare & Medicaid Services (CMS), FDA and accreditation agencies
Drive new initiatives to improve the overall program across the country
Contribute to solving service delivery gaps at both a regional and national level
You are a part ofYou will report directly to the Director, Multi-Vendor Business Operations within the Multi-Vendor Services division of Philips Healthcare. This group specializes in providing a high level of service quality and responsiveness and provides healthcare facilities with single-source accountability, a single service agreement, and a single invoice.You're the right fit if:
Bachelor’s degree or equivalent work experience
2+ years of Biomed/Clinical Engineer field experience preferred
2+ years in project management experience preferred
Proficiency with Microsoft Office, specifically Excel
Large dataset analysis, Vlookups and Pivot Tables
Understanding of database creation
Customer Service oriented with the ability to present to customer audiences
Influence internal and external resources to a stated objective without formal authority
Travel up to 75% M-F to customer sites, training and other business needs
Must possess a valid driver’s license and a good driving record
Ability to work on your feet/standing 7+ hours/day
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visaCompany relocation benefits will not be provided for this position.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business (https://www.philips.com/a-w/about.html) . Discover our rich and exciting history (https://www.philips.com/a-w/about/our-history.html) . Learn more about our purpose (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose) .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here (https://www.careers.philips.com/global/en/diversity-and-inclusion) .#LI-PH1#LI-RemoteIt is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran