We are seeking a dynamic and customer-focused individual to join our Front of House team. This role includes responsibilities in both the Box Office and Bar, ensuring patrons have an outstanding experience from arrival to departure. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication and problem-solving skills, and is passionate about live performance—particularly improv comedy.
Roles & Responsibilities include but are not limited to:
Operate the in-person box office, including ticket sales, will call, and end-of-day reconciliations
Provide professional, welcoming, and helpful customer service to all guests
Serve as a knowledgeable resource for information about The Upfront Theatre, upcoming shows, and available classes
Act as the main contact for Front of House volunteers
Maintain clear communication with performers, technical crew, fellow staff, and management
Help uphold cleanliness and organization throughout the theatre, greenroom, and bathrooms.
Maintain compliance with WA MAST requirements (certification costs covered by The Upfront Theatre)
Preferred Qualifications include but are not limited to:
Strong customer service skills with a friendly and professional demeanor
Previous POS experience in a live performance venue, bar, or retail environment
Comfortable working with databases and basic tech equipment, including cameras, tablets, phones.
Capable of working both independently and collaboratively as part of a team
Excellent time management and adaptability under pressure
Clear and effective written and verbal communication
A genuine enthusiasm for improv comedy and community engagement
Start Date: Thursday, May 29, 2025
Hours:
Part time
Thursdays, Fridays, & Saturdays 6:30PM - 11:30PM
Special Events (dates/times vary)
Pay Rate:
$19/HR, approximately
Tips shared between FOH staff
Perks:
Free admission to all regular Upfront Theatre shows
2 free friends and family tickets/month
Discount on concessions (when attending shows)
1 free non-alcoholic concession during shift
Opportunity to nominate a nonprofit for a benefit show(s)
The Upfront Theatre is committed to social equity and justice and encourages candidates of all racial and gender identities, cultural, ethnic, and economic backgrounds, and of any sexual orientation to apply. The Upfront Theatre is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, veteran status, or marital status in employment or the provision of service.
Contact [email protected] with your Resume, 2-3 References, and Why you want to work with us!