Do you want to help animals AND people in our community? Do you enjoy working in a super fast paced, even a bit crazy, environment? Do you like talking to people on the phone and in person? Do you enjoy working with really cool co-workers, volunteers and being around all kinds of animals? If yes . . . this might be the job for you!
The Whatcom Humane Society is looking for hard working person to join our customer service team. We have a full-time position available in our Shelter Services Department.
JOB TITLE Customer Service Representative - Full Time
FUNCTIONS
To handle front counter transactions, telephone calls, and clerical duties related to those transactions
DUTIES AND RESPONSIBILITIES:
1. Handle all counter transactions, which include: assisting the public to intake stray and surrender animals, redeem animals to owners, and adopt animals; receive complaints; process trap rentals and animal licensing; organize and schedule spay/neuter appointments; provide general information on animals and animal behavior; and facilitate other shelter services and programs.
2. Handle incoming calls relating to all shelter operations and assist or transfer calls accordingly.
3. Handle lost and found procedures, including notification of licensed or identified animals; protective custody animals included.
4. Process animal adoptions and assist animal care and the veterinary clinic with customer service and provide education and information to adopters and potential adopters.
5. Handle daily cash transactions, operate cash register, and prepare and balance deposits.
6. Accurately maintain all records and files relating to the department.
7. Process daily and monthly animal counts when assigned.
8. Complete other duties and assignments upon request.
9. Keep work areas in a clean and orderly manner.
10. Be highly detail oriented and self-motivated.
11. Provide humane care and treatment to all animals – assist animal care department with duties as needed/assigned.
QUALIFICATIONS:
1. High school graduate or equivalent.
2. Must be in good health, able to bend, twist and lift 40lbs and be able to pass a physical examination.
3. Highly motivated toward the welfare and humane treatment of all animals.
4. Workable knowledge of proper care for animals.
5. Must be able to work independently and in a team setting.
6. Ability to work well with the public and fellow employees and volunteers.
7. Strong computer, typing, filing, record keeping, and telephone skills.
8. Must have excellent written and verbal skills, including the ability to communicate with unruly people in a very fast paced environment.
9. Must have strong, proven customer service skills.
WORKING CONDITIONS:
Must work scheduled hours, shifts including weekends. Be able to deal with unruly, vicious, and dangerous animals humanely. Be able to deal with a hostile public, a fast paced workload that at times can be extremely stressful. Be able to deal with strenuous physical activity and the emotional drain of the job. Exposure to parasites and infectious diseases.
COMPENSATION:
$18.50 per hour. Benefits including medical, dental, sick, vacation/holiday after successful completion of introductory period.
TO APPLY: Submit resume and cover letter to:
Mark Henry, Shelter Services Supervisor
2172 Division Street, Bellingham, WA 98226
Email: listed in this post
fax: (360)733-4746
No phone calls please.
WHS is an equal opportunity employer.
Please Note: we use E-verify - www.dhs.gov/e-verify