We are seeking a talented Senior Web Designer to join our dynamic web team. As a Senior Web Designer, you will be responsible for designing user-centered solutions that enhance the overall experience of Freshworks.com. You will be focused in ensuring that approaches are customer-centric while continuously working to achieve business goals. You will collaborate closely with cross-functional teams including product managers, engineers, visual designers and publishers to create intuitive and engaging user experiences. Your work will involve understanding user needs, defining user flows, and creating wireframes and prototypes that bring ideas to life.The ideal candidate for this role is a self-starter and driven by curiosity and delivering impact to the business and customer. In your work, you opt to help gather stakeholder inputs, synthesize information, and help showcase the art of what’s possible. You hold a high bar, ensuring continual progress over perfection. You maintain attention to detail together with a strong pulse on industry trends, best practices, while leveraging your experience to deliver impact for the customer and business.
 Key Responsibilities:User Research: Conduct user research through interviews, surveys, usability testing, and data analysis to gain deep insights into user needs and behaviors.Generate syntheses that can be actioned by product managers and business stakeholders alike.User Experience Design: Design wireframes, mockups, and prototypes for new features and improvements, ensuring a seamless and intuitive user experience.Interaction Design: Develop interaction models and design solutions that are aesthetically pleasing and enhance usability.Collaboration: Work closely with product managers, engineers, and other stakeholders to gather requirements, present design solutions, and iterate based on feedback.Usability Testing: Plan and execute usability testing sessions to validate design decisions and identify areas for improvement.Design Systems: Contribute to and maintain design systems and style guides to ensure consistency across Freshworks.com.Design Thinking: Apply design thinking methodologies to solve complex problems and create innovative solutions that align with business goals.Documentation: Create detailed design specifications and documentation to guide development and ensure that designs are implemented as intended.Continuous Improvement: Stay up-to-date with industry trends, best practices, and emerging technologies to continually improve design processes and solutions.