The Internal Audit team at Freshworks is seeking an accomplished and forward-thinking Senior Manager, IT Internal Audit to join our dynamic and growing function. This individual will play a critical leadership role in strengthening the efficiency, effectiveness, and scalability of Freshworks' IT control environment, with a primary focus on IT SOX compliance, system implementation audits, and broader IT governance initiatives.As a key member of the Internal Audit leadership team, the Senior Manager will oversee day-to-day IT audit operations and be responsible for managing and developing audit professionals. The role demands a deep understanding of IT General Controls (ITGCs), application controls, and complex IT environments, along with exceptional stakeholder management capabilities to liaise effectively with internal IT and business teams, external auditors, and control owners. This is a high-impact role offering strategic visibility, ownership, and growth.
 Core ResponsibilitiesOversee all aspects of the IT SOX audit lifecycle, including scoping, risk assessment, control evaluation, testing, issue remediation, and reporting.Develop and execute a risk-based IT audit plan in alignment with enterprise goals and regulatory expectations. Cultivate strong relationships with internal stakeholders across IT, Security, Engineering, and Business Units. Serve as a key liaison to external auditors, ensuring timely, accurate, and collaborative audit execution.Evaluate major IT projects (including ERP and system implementations) for control adequacy and project risk. Lead pre- and post-implementation reviews to ensure compliance with SOX and data security requirements.Validate audit findings with process and control owners, prepare and submit audit findings and remediation recommendations to the management, track and ensure timely remediation of audit findings. Provide periodic training to IT control owners on SOX principles, testing protocols, and regulatory expectations to drive compliance readiness across the enterprise.Provide strategic direction and mentorship to IT audit staff. Drive a performance-oriented, collaborative, and accountable team culture.