System One is seeking to contract with a highly capable and motivated Helpdesk Technician on-site in Bellevue, WA for a yearlong position. Responsibilities
Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
Active Directory Account maintenance
Managing access to internal and external collaboration spaces
PC Lifecycle Management
Conference Room Support
Inventory Receiving, & Tracking
Fulfill software requests
Printer management
Business travel support
Demonstrate and assist with remote access to our client’s resources
Support users at remote sites and Everett Lab
Assisting with onboarded as assigned
Key Qualifications and Skills
Communicate openly and display respect and a desire to foster teamwork.
Able to quickly learn and implement new concepts
Calm in stressful situations and able to think through those situations to find the best outcome
Customer service ability and interpersonal skills
Organizational skills
Proactive on finding areas within our process that can be improved and making these suggestions to the team
Highly adaptable with problem solving
The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
Actual position starting level and title will be determined based on assessment of qualifications.
Areas for development include
Supporting customers and clients both in person and remotely
Rapid deployment imaging technologies MDT and SCCM
Windows 10 in a domain-managed environment
A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
A general understanding of modern Information Security principles and practices
Experience with a commercial ticketing system JIRA
An understanding of desktop and laptop hardware
Pay Range based on experience $30-$40/hour
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.