Overview To provide a variety of administrative support functions within respective Collection unit(s), in support of daily operations. Under supervision, follow processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service.Responsibilities
Monitor and field direct Collection phone calls
Collect, maintain and distribute reports, correspondence, online messages and faxes
Act as liaison between Collection business units in support of operational initiatives
Track and update action items in database(s)
Complete data entry in automated systems
Maintain hard copy and/or computer based files and records
Operate and maintain vendor check equipment
Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
Coordinate and complete specific loan adjustment sequences with the Collections' Loan Specialists
Participate in projects, including testing of new systems
Research for management, which includes simple data gathering and analysis
Retrieve and direct after hour voice mail messages for the Collections Division
Maintain and stock essential materials and supplies
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Effective clerical, technical or administrative skills
Effective keyboarding/typing skills
Effective skill reviewing documents for errors, inconsistencies or missing information
Effective word processing and spreadsheet software skills
Effective skill applying research and interpretation of findings to respond to requests
Effective skill following, interpreting and applying guidelines, procedures, practices and regulations
Effective skill exercising initiative and using good judgement to make sound decisions
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill performing mathematical calculations and working accurately with numbers
Effective interpersonal, verbal and written communication skills
Effective telephone communication skills
Desired Qualifications
Working knowledge of NFCU products, services, programs, policies and procedures
Working knowledge of NFCU's functions, philosophy, operations and organizational objectives
Exposure to working in a high volume, fast paced environment
Familiarity with collections related federal and state fair lending/consumer protection laws and regulations
Hours: Monday - Friday, 10:00AM - 6:30PM ESTLocation: 141 Security Drive, Winchester, VA 22602About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 16473