HVAC Dispatch/ Invoicing CoordinatorPrimary RoleThis position will provide mainstream support to the Operations of Cox-Powell Corporation by scheduling service calls and assigning work teams. The type of work involved in this position includes specialized support, technical and administrative work involving a high degree of independent judgment and action engaged in a variety of administrative activities. Work involves responsibility for making some independent decisions based upon direction of the Service Manager and knowledge of the company’s operations, policies, and procedures. About Us : Cox-Powell Corporation is one of the largest commercial, mechanical, and electrical contractors in the Hampton Roads region. We proudly serve clients from local small businesses to Fortune 500 companies. For nearly 80 years, our presence is alive across Virginia. We specialize in Mechanical Service, Industrial heating and cooling, Special Projects, and Manufacturing. We provide an extensive benefits package including company paid life insurance along with various health and other benefit options. Essential Duties:
Coordinates and schedules all service work
Professionally interacts with customers and prioritizes scheduling
Efficiently assigns and technicians to tasks, maintains on-call schedule assignments
Ensures all calls are promptly set up and dispatched to technician devices
Ensures calls are updated, completed, and closed daily
Reviews call-summaries and adds inventory
Purchases and schedules equipment and parts as needed
Invoices completed calls
Works in conjunction with Service Manager to resolve service or billing issues
Reviews, approves, and posts technician hours and submits to payroll
Prepares quotes for small repairs
Answers incoming phone calls.
Maintenance Contract set-ups
Requirements:
Exceptional written and verbal communication skills.
Ability to work well both independently and as part of a team.
Detail-oriented with excellent organizational skills.
Proficient with Microsoft Office (Word, Excel).
Experience with ERP accounting software, to include Great Plains/WennSoft software platform is a plus.
Benefits & Perks:
Comprehensive Medical & Dental Plans
401(k) plan with discretionary company match
100% Company paid $50,000 life insurance policy
Option to buy additional life coverage without a physical or questionnaire
Short-Term Disability Option
Legal Resources Insurance Option
AFLAC products; cancer, accident, enhanced hospitalization, critical illness, & enhanced dental
Paid holidays and vacation leave
Employee referral incentives
Pay: $22.00 - $28.00 per hour based on experience
Subject to random and post-accident substance abuse screening
Cox-Powell Corporation is an Equal Opportunity Employer.