Overview To plan, direct, and manage the functions of a multi-location full spectrum training team responsible for developing and delivering risk training programs throughout Navy Federal. Collaborate with partners within Enterprise Risk and the First Line of Defense to create training solutions to identify and close knowledge gaps in the risk community and improve comprehension and judgment skills in risk practitioners. Promote a strong risk culture through the development and implementation of a Risk Talent and Development strategy. Work to deepen the understanding of first-line employees of risks within their responsibilities and providing the second line of defense resources to deepen their understanding of the risk ecosystem and promote risk accountability at all levels. Responsibilities
Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Influence the development of Department objectives and long range goals
Collaborate with stakeholders within Enterprise Risk and the First Line of Defense to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
Collaborate with stakeholders to oversee and manage Navy Federal Risk Community of Practice
Align branch strategic plan and initiatives with corporate strategy and strategic plans
Collaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modality
Manage communication functions per department guidelines
Serve as consultant to management in analyzing training programs and establishing standards
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency
Provide overall leadership to large strategic projects or programs
Serve as point of contact for responding to escalated inquiries from staff and management
Manage multiple projects under tight deadlines across a broad variety of product categories and audiences
Act as an advocate and spokesperson for training to upper management, across the organization and through professional networks
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions
Determine and recommend the best internal and/or vendor-provided learning solutions
Interpret, execute and recommend modifications to organization policies
Collaborate with upper leadership in determining overall structure of the Training Branch
Collaborate with other business units to analyze and improve procedures, processes and resolve problems
Determine and establish Organizational Communication and Messaging strategies to meet business needs
Perform supervisory/managerial responsibilities
Set direction to ensure goals and objectives align with corporate and division strategy
Select management and other key personnel; oversee talent development/succession planning
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Oversee the preparation and execution of department/division AFP
Manage merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
Qualifications
Bachelor’s Degree in Finance Risk Management, Business Administration or a related field, or the equivalent combination of education, training and experience
Proven leadership experience with a track record of managing team effectively
Strong understanding of risk management principles and the 3LOD framework
Ability to develop strategies to address highly complex and sensitive business issues
Significant experience in leading, guiding and mentoring others
Significant experience working with all levels of staff, management, stakeholders, vendors
Significant experience collaborating across organizational boundaries
Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Ability to compile, organize and present information clearly and concisely
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience working with cross-functional teams and leading projects
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill in results-oriented leadership in a challenging environment
Advanced skill resolving conflicting requests and meeting changing requirements
Expert skill exercising initiative and using good judgment to make sound decisions
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced skill to successfully influence, lead and/or guide others towards goals
Expert organizational, planning and time management skills
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
Expert verbal and written communication skills
Desired Qualifications
Master's Degree in Finance Risk Management, Business Administration or a related field
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Working knowledge of banking/financial industry trends, products and services
Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
NAFCU Certified Risk Manager certification (NCRM) certification
5+ years of experience in risk management within a financial institution
Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive Pensacola, FL 32526About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials™ 2023 Fortune Best Workplaces for Women ™ 2023 Fortune 100 Best Companies to Work For® 2024 Military Times 2023 Best for Vets Employers Newsweek Most Loved Workplaces Ripplematch Campus Forward Award - Excellence in Early Career Hiring Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 21664