Overview To read, interpret, and deliver inbound correspondence, packages, and internal documents. To also provide distribution services and administrative support to internal customers and enterprise initiatives.Responsibilities
Ensure all inbound correspondence, express mail, and packages received are delivered timely and accurately across campus
Independently perform research to properly route mail
Sort, review, route, and time stamp inbound correspondence for distribution to on-campus points of contact
Retrieve and transport outbound mail, enterprise correspondence, and packages for shipping
Retrieve interoffice mail, documents, and packages from drop off locations for enterprise distribution
Establish and maintain effective communication with business units, partners, and internal customers
Maintain current knowledge of enterprise organizational structure to ensure accuracy in deliveries
Processing of time sensitive mailings and projects responsibly
Maintain mail rooms throughout campus
Aid employees with mail inquiries and challenges
Assist with training new employees on team operations and department initiatives
Research and verify address information requests to the Social Security Administration and Veteran’s Administration
Perform other related duties as assigned
Qualifications
Strong attention to detail
Ability to collaborate within a team environment and across departments
Experience in a high production environment to meet multiple deadlines simultaneously
Skill in managing multiple responsibilities independently and within in a team environment
Skill in collecting and analyzing information to exercise sound judgment and responsible decision making
Effective skills interpreting and following instructions to guidelines, procedures, and practices
Strong and effective verbal and written communication skills
Effective research, analytical, and problem-solving skills that provides exceptional customer service
Strong time management skills and the ability to prioritize responsibilities, assignments, and projects
Desired Qualifications
Familiarity with Navy Federal products, services, programs, policies and procedures
Demonstrated work experience in mail room or office environment
Working knowledge of courier software programs (FedEx, USPS, UPS)
Working knowledge with Microsoft Office products
Experience or familiarity with computers and software
Demonstrated work experience in a customer service-based environment
Hours: Monday - Friday, 7:30AM - 4:30PM 100% on campus Location: 820 Follin Ln, Vienna, VA 22180About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 17164