Job TitleFacility CoordinatorJob Description SummaryThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Provide general overall facility management services, including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Request, review, and submit work orders, bids, and proposals from vendors
Verify final invoice pricing and process payments in a timely manner
Assist in the monitoring and assessment of vendor performance
Train vendors on work order and billing procedures
Manage complex work orders such as environmental issues and disaster recovery
Manage service and performance of vendors and landlords for timely completion of jobs
Create and record appropriate written communication between all parties
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Provide process and procedures training and direction to new associate
Coordinate special events in support of client
Assist with measuring and reporting key performance indicators against service level agreements
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
KEY COMPETENCIES
Communication Proficiency (oral and written)
Customer Focus
Initiative
Sense of Urgency
Multi-Tasking
Detail Oriented
Financial Knowledge
Time Management Skills
Team Orientation
IMPORTANT EDUCATION
High school diploma or a General Equivalency Diploma (GED) required
Associates or Bachelors degree in facilities management, building, business or other related field preferred
IMPORTANT EXPERIENCE
A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Previous customer service experience
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
Proficient in understanding management agreements and contract language
Working knowledge of computer software programs and base building systems
Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
Demonstrated ability to exercise good judgment
Excellent interpersonal skills
Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”