Cloud Support Engineer I

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.     Responsibilities   Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies  Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance   Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities   Collaborate and communicate effectively with peers, internal application and software development teams   Prioritize and communicate product defects and enhancements to development teams   Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums   Enhance personal and professional growth by participating in Internal Development Programs   Work in a strong team environment     Qualifications   Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)   Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies   Windows/Linux system administration knowledge   Minimum of 2 years of IT customer service experience / strong customer focus   Minimum of 1 year of Strategy Platform usage or administration knowledge   Strong analytical and troubleshooting skills and experience   Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure   Excellent oral and written English communication skills   Preferred: Cloud Certifications (AWS, Azure, Google Cloud)   This position requires a minimum of four days per week on-site at our Tysons Corner, VA office