Key Responsibilities
Scheduling & Dispatching:
Maintain and update daily/weekly schedules for service teams (e.g., technicians) and dispatch them to client locations efficiently.
Customer Communication:
Act as the primary point of contact for clients, scheduling appointments, answering inquiries, and resolving service-related issues and concerns.
Service Coordination:
Monitor and manage the delivery of services, ensuring timely completion and coordinating with internal teams and external service providers.
Documentation & Reporting:
Maintain accurate records through invoicing and job costing on all service work orders
Quote Generation & Follow-Up:
Generate service quotes for customers, process purchase orders, and follow up on outstanding quotes to support business development.
Inventory & Logistics:
Unload, inspect, label, and document incoming shipments of necessary parts, tools, and equipment.
Essential Skills & Qualifications
Organizational & Time Management:
Exceptional ability to organize workloads, manage multiple tasks simultaneously, and maintain accurate records.
Communication Skills:
Strong written and verbal communication skills for interacting with clients, service teams, and other departments.
Technical Proficiency:
Experience with computer scheduling systems, customer relationship management (CRM) software, and common office suites like Microsoft Word, Excel, and Outlook.
Problem-Solving:
Ability to independently manage customer concerns and find efficient solutions.
Customer Service Orientation:
Proven ability to build strong relationships with clients and ensure customer satisfaction.