Trustpoint.One is assisting our client in hiring a Senior Communications Specialist who is client-focused, organized, and team-oriented. The Senior Communications Specialist will be responsible for efficiently managing communications with law firms and settlement claimants in a professional fashion and performing complex review of documents to provide excellent customer service while maintaining the integrity of claims data with tasks including data entry.
This is a:
40 hr/week position
Work schedule is 8:30am – 5pm Monday - Friday
Starting early June
3 month contract-to-hire position
Remote, but candidates must live and work in the Greater Richmond, VA area (as firm may require a hybrid schedule in the future)
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree and/or prior law firm experience and/or Paralegal Certificate and/or 2+ years of customer service experience.
Demonstrate strong verbal and written communication skills to include the drafting of clear, concise emails and the presentation of questions that are pertinent to assignments.
Demonstrate strong working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook). Excel skills highly desired.
Demonstrate strong attention to detail and accuracy.
Professional appearance, work standards, and demeanor that is reflective of a law firm setting.
Capacity for performing tasks requiring high levels of analytical ability.
PRINCIPAL RESPONSIBILITIES:
Handle complex verbal and written communications from law firms and claimants concerning settlement inquires. Perform outreach to law firms and claimants to answer questions.
Act as a brand ambassador to represent the firm in a positive manner through written and verbal communication.
Display courteous and professional dialogue whether through email or phone.
Engage law firms and claimants by going the extra mile and providing outstanding customer service.
Record notes in program database according to the procedures for each project.
Review calls or claims to provide information to the law firm, client, and other counsel outside the firm.
Review calls or claims submissions and apply completeness rules to determine completeness of required documentation.
Review financial and/or medical records and apply complex methodology in order to value claims.
Research and gather additional information on financial and medical terminology.
Prepare correspondence to communicate benefit determinations.
NOTE:
For immediate consideration, please submit your resume to [email protected]
All candidates must be able to work at a computer screen for a sustained amount of time.
Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.