About us:
At Providence Farms Cidery, we craft high-quality, small-batch ciders that celebrate the artistry of fermentation and the beauty of local ingredients. We are passionate about creating a memorable tasting experience for our guests and are looking for an enthusiastic and experienced Tasting Room Manager to join our growing family business.
Position Overview:
We are seeking a motivated and customer-focused Tasting Room Manager to oversee daily operations in our nascent tasting room. This role will be responsible for delivering exceptional customer service, driving sales, engagement with the product, managing social media, and potentially overseeing a tasting room staff. The ideal candidate will have a passion for locally-made, craft beverages, strong leadership skills, and a commitment to creating a fun experience for all visitors on the property.
Key responsibilities:
Oversee the day-to-day operations of the tasting room, ensuring a clean, inviting, and engaging atmosphere.
Communicate inventory, including cider stock, glassware, merchandise while ensuring product availability and proper storage
Monitor tasting room sales, track product trends, and work with the owners to create promotional events and offers
Coordinate tasting events and special experiences (e.g. food trucks, live music), ensuring smooth operations and positive customer feedback
Handle all transactions, reconcile daily sales, and ensure proper bookkeeping
Enforce company policies and procedures, including safety and alcohol service standards, while maintaining a fun and positive environment
Collaborate with the owners to ensure product knowledge, customer feedback, and operational goals are consistently met
Qualifications:
2+ years of experience in management or supervisory role, preferably in the food and/or craft beverage industry
Strong leadership and team management skills, with the ability to motivate and inspire others
Passion for cider, craft beverages, and local ingredients, with an eagerness to share that passion with others
Excellent communication and interpersonal skills, with the ability to engage and educate diverse customers. All are welcome here.
Ability to multitask, stay organized, and manage time effectively in a fast-paced environment
Strong problem-solving skills with the ability to remain calm under pressure
Must be at least 21 years of age and able to meet all state alcohol service regulations; must have (or be eligible to obtain) the Virginia ABC Manager/MART Training
Flexibility to work evenings, weekends, holidays, and special events as needed
Knowledge of point-of-sales (POS) systems and experience with cash handling preferred
Benefits:
Competitive hourly wage + tips
Employee discount on cider and merchandise
Opportunity for career growth and development in a nascent family-owned, inclusive, local business
How to apply:
If you are passionate about local businesses, cider, and providing exceptional customer experiences, we would love to hear from you! Please submit your resume, including a brief description of why you would be a great fit for this role. We can’t wait to meet you!