Become a part of our caring community and help us put health firstThe Product Manager 2 Conceives of, develops, delivers, and manages products for customer use. The Product Manager 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.The Product Manager 2 Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, this role monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes.This role understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. The Product Manager 2 makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. This role follows established guidelines/procedures.This role works on Eastern Time Zone business hours and requires the ability to work after hours as needed to support prod turns (Nights/weekends approximately 1 time per month).The Product Manager 2:
Supports the consumer interaction product management team and Inbound Voice Response (IVR) product
Interfaces with internal, external resources to ensure the successful completion of all projects.
Prepares presentations and communication materials on behalf of the project team including executive-level communications.
Partners with operational teams and process team colleagues to drive process improvement and identify/apply best practices.
Coordinates and plans meetings including the development of meeting agendas, documenting and distribute meeting minutes, maintaining action items/issues log, updating smaller scale project plans and any other documentation as needed to support business partners.
Monitors and reports on project progress and milestones, works closely with business partners to ensure the project remains on track and delivers successfully.
Manages project and program interdependencies and potential roadblocks, establishes clear resolution paths, and escalates situations as necessary.
Analyzes and identifies areas of suboptimal performance within the consumer experience based on real time call listening to offer solutions for consumer pain points
Researches consumer feedback and examines call outcomes to be able to make recommendations on product enhancements.
Manages, creates, and analyzes reporting to communicate the health, success and areas of opportunity in the product space.
Maintains sufficient understanding of the product and assists with coordinating user acceptance testing efforts
Use your skills to make an impactRequired Qualifications
Exceptional oral and written communication skills, including but not limited to presentation skills to leadership
Detail oriented with excellent organizational skills
Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work
Ability to prioritize and handle multiple tasks with concurrent deadlines
Ability to create and maintain strong relationships
Ability to work after hours as needed to support prod turns (Nights/weekends)
Knowledge of SAFe Methodologies
Working knowledge of most Microsoft programs (excel, Lucid, PowerPoint)
Working knowledge of Azure DevOps
Preferred Qualifications
Working knowledge of PowerBI
Working knowledge of SQL
Working knowledge of ePost or SMED or operational knowledge of CenterWell Pharmacy
Bachelor's degree or equivalent technical experience
Product Management experience
Project Management experience
Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$76,800 - $105,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usAbout CenterWell Pharmacy: CenterWell Pharmacy provides safe, reliable pharmacy care and is committed to excellence and quality. Through our home delivery services, over-the-counter fulfillment services and retail locations, our dedicated pharmacy team works to put wellness front and center every day. CenterWell Pharmacy promotes medication adherence through strong clinical programs that make medication management simple.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.