Principal Customer Success - Business Cards & Payments - Remote Eligible

Locations: VA - Richmond, United States of America, Richmond, VirginiaPrincipal Customer Success - Business Cards & Payments - Remote EligiblePrincipal Customer Success - Business Cards & Payments - Remote EligibleLevel: Principal AssociateLine of Business: Business Cards & Payments (BC&P)About Business Cards & Payments:The name of our organization is Business Cards & Payments (BC&P)! The word “Business” reflects our mission to serve a broad range of customers, and aligns with our external positioning as Capital One Business. “Cards & Payments” reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.The role:Are you an organized and process oriented individual that enjoys relationship generation and helping clients achieve their goals? In Capital One’s Business Cards & Payments Customer Success team, you will find a culture that rewards such entrepreneurial spirit. We believe in unlocking the power of people and equipping you to do great things! We are looking for like-minded people who can share our passion for success.The ideal candidate will be able to work in a fast-paced environment with changing priorities, have strong relationship building skills, and be able to work with and influence internal partners to onboard new clients. Associate is expected to manage a portfolio of clients with a key focus on growth and implementation success. Throughout their treatment, the associate is responsible for taking ownership of their business with a focus on maintaining a well managed portfolio by

Facilitating project management to assist Field team and customer in keeping onboarding moving

Having an established process for project management, communication and follow through for internal and external stakeholders

Engaging internal resources (SME’s) for escalations or custom technical requirements

Acquiring the knowledge and skills necessary to help clients quickly onboard their products/services and support them in ramping up to full utilization

Preparing, reviewing, and executing documentation in accordance with Capital One's policies and procedures

Coordinating with internal partners to ensure successful implementation, understanding, product ramp-up of products and services

Assisting clients in navigating the bank by liaising with servicing, underwriting, escalation path and other partner teams when necessary

Working to resolve client service issues or routes to appropriate partners for completion, and communicates ownership back to stakeholders

Taking ownership of metrics defined by leadership and actively works to ensure items are updated accordingly

Teaching the client to use the program independently and effectively

Building plans with clients to deliver on purchase volume expectations by influencing the client to provide necessary data, guiding client change management, and ensuring vendors are “won” and “onboarded”

Working with leadership and mentors on personal development of competencies and with peers to assist with development.

Regularly identifying opportunities to improve the client experience and enhance Capital One's brand in the market

Ability to work seamlessly in a changing and dynamic environment autonomously

The Ideal Candidate Would:

Have a proven track record of successful face to face or phone based client management experience.

Be a driven, focused, autonomous individual, and an independent thinker.

Be an influential verbal communicator, able to quickly move key decision makers through a change curve via a proactive virtual based approach.

Have a consultative mindset and the ability to adapt to an ever changing environment.

Leverages a diverse network of peers, customers, and outside partner teams as well as formal channels to secure buy-in and create value in core programs

Identifies improvements, builds proposals & creates buy-in with leaders for their ideas/proposals

Beginning to demonstrate ability to gain trust from leaders and partners, building buy-in and consensus that accelerates decisions

Understands key stakeholders and actively helps to problem solve for their concerns/questions

Capital One is open to hiring a Remote Employee for this opportunity.Basic Qualifications:

Bachelor’s Degree or Military experience

At least 2 years of experience in a Business Client facing role

Preferred Qualifications:

At least 2 years of project management experience

At least 3 years of experience in a Business Client facing role

Proficiency using Salesforce.com

At least 2 years of experience in Small Business Card products, processes and services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $100,600 - $114,800 for Prin Assoc, Client DevelopmentCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).