DescriptionIntroductionDo you have the career opportunities as a(an) Office Specialist you want with your current employer? We have an exciting opportunity for you to join Independence Park Imaging which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsIndependence Park Imaging, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Office Specialist where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!Job Summary and QualificationsDUTIES INCLUDE BUT ARE NOT LIMITED TO:
Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable).
Navigates payer systems and websites to determine coverage and patient financial responsibility
Assesses potential for Charity status for patients and navigates patient through application process
Verify insurance and determine patient financial responsibility
Collects Co-pays appropriately
Updates patient demographics (i.e. patient address, phone numbers)
Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
Run State license check and OIG sanctions check on undefined providers, relay documentation
Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures
Appropriately manage release of information to providers and patients,
Run day-end reports from Meditech for unresolved items
Access patient records and provides for HIPAA compliant release of PHI
Scan, file and manage paper documentation
Fax or phone results as indicated
Provide appropriate patient preparation material and instructions and log dispensing
Sort incoming mail.
Processes various correspondence including credit card payments and sets up payment plans.
Problem-solves to provide best patient experience even in the presence of barriers,
Complete outbound calls such as appointment reminders, mammo courtesy calls, missed appointment recovery calls and schedule patient accordingly
Performs other related work as assigned by immediate supervisor.
Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director
Other duties as assigned.
KNOWLEDGE, SKILLS and ABILITIES
Knowledge of data entry techniques
Ability to learn various IT platforms to accomplish duties
Ability to understand and explain health insurance benefits
Ability to communicate effectively with patients, referrers, insurance providers, billing offices
Ability to use computer, 10 key calculator, fax machine, and photocopier
Skill in organization
Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients.
Ability to maintain confidentiality
Integrity
EDUCATION
High School Diploma or GED required
EXPERIENCE
One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.
Independence Park Imaging (https://hcavaopimaging.com/locations/independence-park-imaging/) is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line freestanding emergency department and imaging center located in the heart of Richmond’s West End. It serves Short Pump, Glen Allen, Henrico, Goochland, Louisa and all surrounding areas. It is near some of the area’s best shopping, great restaurants and I64. The site is American College of Radiology (ACR) accredited, has 6 private procedure rooms and is known for its warm, caring staff.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderIf you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.