8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!The Analyst II, Information Risk Management reviews, analyzes, and evaluates Privacy operations tickets and facilitates all aspects of the privacy lifecycle starting with the customer inquiry, tracking and following-up on privacy data retrieval progression from various systems, and delivering the results to the customer.The Analyst II will be expected to utilize different tools, processes, and services as well as work with mentors and peers to understand the processes under their responsibility. The Analyst II will work with senior risk management, privacy, and technology professionals to facilitate customer privacy requests and partner with multiple business and technology areas within CarMax to ensure compliance with the California Consumer Privacy Act (CCPA) and new privacy laws as they evolve. This role serves as the conduit between the business community, Privacy core team, technology, and the application development teams. The Analyst II has excellent communication skills to include but not limited to verbal and written communication, delivering organized presentations, able to tailor message to the audience, and facilitate group discussions with diplomacy and seek diverse opinions.PRIMARY DUTIES AND RESPONSIBILITIES:Requirements:Ability to maintain ticket levels within SLA’s
Ability to coordinate with multiple product organizations to facilitate data subject access requests (DSAR) within the requisite timeframe.
Ability to appropriately use team support documentation
Ability to write process documentation and be able to write to the audience
Ability to monitor process performance in order to highlight problems or suggest further improvements
Ability to do independent analysis and decision making
Ability to evaluate and prioritize multiple tasks and stay organized
Ability to effectively track and report on the progress of work
Ability to do basic data analysis and trending including Service-Now and Salesforce reporting & monitoring
Strong understanding of in house services and tools
Ability to achieve and maintain Privacy certification
Ability to conduct information risk assessments and privacy impact assessments
Ability to apply risk management methodologies to various assessments
Ability to coordinate with process owners to evaluate system data elements and their impact on consumer privacy
Ability to conduct assessments timely from planning through completion within specified timeframes
Special Projects
Advanced understanding of the business processes supported by their respective environments
Understands and can utilize various requirements gathering techniques to gather and clarify business and systems needs
Ability to understand and implement data analytics requirements into the processes
Ability to evaluate long term impacts when making recommendations and decisions
Ability to understand and implement information risk and privacy principles across disciplines
Education and/or Experience:
4 years technical/support experience required or 4 year degree in IT related course of study preferred and 2 years of technical/support experience
Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center and have a Hybrid work arrangement.Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.Our Commitment to Diversity and Inclusion:CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.