Are you passionate about delivering exceptional customer service and providing technical support? Do you thrive in a dynamic, remote work environment? If so, we have an exciting opportunity for you to join our team as a Remote Customer Service Representative.
Responsibilities:
-Handle inbound and outbound calls from customers, providing outstanding customer service and technical support.
-Research, analyze, and determine appropriate solutions or courses of action for customer inquiries and issues.
-Document all customer interactions, including issues, resolutions, and follow-up actions, accurately and comprehensively in our system.
-Collaborate with other team members to ensure timely and effective resolution of customer concerns.
-Stay up-to-date on product knowledge and industry trends to better assist customers and provide informed support.
-Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer experience.
Requirements:
Age Requirement: Must be 18 years of age or older.
Equipment Standards: You'll need your own laptop or desktop computer meeting specified minimum specifications.
Laptop/CPU: INTEL CORE I SERIES (I3-9000, I5-7000, I7-5000, I9) OR BETTER, PENTIUM G5400/N6400 OR BETTER, XEON E CLASS OR BETTER, CELERON J4000/N4000 / AMD RYZEN 3 OR BETTER, ATHLON 3000, SILVER, GOLD OR BETTER.
Operating System Requirement: Windows 10 or Windows 11 installed on your device, or the capability to obtain it, is necessary.
Internet Connectivity: A stable internet connection with an Ethernet cord for direct connection to the router/modem is essential.
Independent Contractor Status: You will be engaged as a 1099 independent contractor, responsible for your own background check and equipment.
Experience Level: No prior experience is required.
NOTE: Please note that all agents are onboarded through the Arise platform, and paid training opportunities are contingent upon the options offered by our clients. Agents have the freedom to select the opportunity that best aligns with their preferences.
If you're a dedicated customer service professional with a passion for helping others and the ability to thrive in a remote work environment, we want to hear from you! START your application now to join our team and make a positive impact on our customers' experiences.
HOW TO APPLY: To initiate your application process, please visit our website www.teleblendsolutions.com and navigate to the bottom, where you'll find the "Join our waitlist" section. Fill out the form, watch the video beside that form for assistance on how to finish your application. Once submitted, you'll receive an email that will guide you further in next steps. We look forward to your prompt response. Thank you for your interest.