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Now Hiring Customer Service Representatives!
Maximus is currently seeking Customer Service Representatives (CSRs) to join our team.
This position will assist consumers who need help maneuvering through complex healthcare plans.
To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!
Location: On-site in Chester, VA
Hourly Base Pay: $15.82/hr. plus $2,700+ in potential bonuses!
Schedule: Flexible Limited-Service Full-Time schedules available
Site Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.
Pay and Benefits:
At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.
Work/Life Balance Support: Flexible schedules that meet your lifestyle!
Competitive Compensation:
$15.82/hr. + 10% shift differential for evening shifts
Up to $2,700+ in bonus opportunities, including training completion, referrals and more
Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience
Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
Future Planning: 401k with company match
Career Growth: A supportive environment with career development and promotional opportunities
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
Meaningful Work with Impact: No cold calling, sales, or collection calls required!
Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Provides feedback when needed, provide input on call trends, processes, procedures, and training.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
Refer calls as required to CSR Lead
Maintain up-to-date knowledge of client regulations and policies
Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements:
High School diploma or equivalent with 6 months of customer service experience.
Must be able to speak and read English clearly, professionally and fluently.
Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks
Ability to work as a member of a team
Regular and predictable attendance is required
Must participate and certify in internal CCO training to begin this role.
Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
May be required to work overtime and scheduled holidays.
Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
About Maximus:
Moving people forward
We use our decades of experience to design, develop and deliver innovative and impactful health and human service programs. We are driven by a mission to strengthen communities and improve the lives of those we serve.
Transforming lives and achieving program goals
For more than 40 years, Maximus has partnered with state, federal and local governments to provide communities with critical health and human service programs. We leverage our extensive experience to develop high-quality services and solutions that are cost effective and tailored to each communities' unique needs.
We offer governments the ability to implement programs rapidly with scalable operations and automated systems. From Medicaid and Medicare to welfare-to-work and program modernization, our comprehensive solutions help governments run effectively and efficiently to achieve their goals.
An international leader in government services
With offices in eight countries, we have built a significant capacity to deliver measurable results on an international scale. We take great pride in our work, which is why we are the best at what we do.
Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. Highlights of our work include:
Leading administrator of Medicaid enrollment broker services in the U.S.
Answer more than 7 million calls per month at our contact centers
Perform more than 1.6 million assessment annually worldwide
Premier provider of workforce-centered services in Australia, Canada, India, Saudi Arabia, South Korea, United Arab Emirates, United Kingdom, and United States
Deliver modernized solutions with integrated digital platforms to enhance the user experience and improve efficiencies
Why Maximus?
Our diverse team communicates in more than 120 languages, across 10 countries, helping to eliminate barriers and reduce disparities to match citizens with the services they need. We're passionate about what we do because we care.
Respect for contributions
We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance.
A culture of teamwork
We provide a team-oriented environment and are proud of our collective commitment to become the leading provider for the administration of government programs.
An engaging work environment
Our employees are connectors, problem solvers, and innovators. We remain dedicated to providing them with an engaging and supportive work environment and meaningful jobs that contribute to the goals of the Company.
Apply Now!