Vacancy caducado!
Service Now Administrator (IT Asset Management)REMOTE6 Months Contract (Very high possibility of extension) Job Description:The Service Now Administrator (IT Asset Management) will support the functional IT Asset Management team in building and maintaining an enterprise capability for IT Asset Management. This includes planning, configuring, testing and implementing ServiceNow configurations to meet ITAM operational needs related to HAM and SAM, and other assets as needed.Responsibilities:
- Responsible for the technical specification and implementation of ServiceNow SAM and HAM features
- Interfaces with User Experience staff, Designers, Product Owners, Developers and Customers, as necessary, to identify technical and process solutions
- Prepares ServiceNow update sets, participates in formal testing in multiple environments and support promotion to production
- Participates in change control activities to formally implement solutions to production
- Coordinate with ServiceNow team to perform system upgrades, as necessary
- Participate in design and development of system interfaces as necessary to ensure ITAM business rules and asset data quality are implemented and maintained
- Bachelor s degree in information technology, compute science, or business administration, or related field
- Service Now System Administrator Certification
- Service Now Hardware Asset Management Fundamentals Certification
- Service Now Software Asset Management Fundamentals Certification
- Strong knowledge of ServiceNow Asset Management Modules and Contracts Module
- Strong knowledge of the asset lifecycle
- 5-7 years of demonstrated experience in IT Operational role, executing strategic asset management processes successfully leveraging Service Now
- Policy / processes documentation experience
- Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Strong communication skills, ability to articulate ideas and concepts clearly and professionall
- Demonstrated experience gathering customer requirements
- Demonstrated problem solving skills
- Demonstrated written communication skills
- Strong ability to carry out assigned tasks independently
- Excellent at multi-tasking, managing deliverables and established deadlines
Vacancy caducado!