DescriptionCONTENT MANAGEMENT ANALYSTICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference . Diversity & Inclusion, is simply who we are and what we do.We are seeking a Content Management Analyst for the HUD Exchange (www.hudexchange.info), an award-winning U.S. Department of Housing Urban Development (HUD) digital platform which centralizes resources for HUD’s grantees, providing training, tools, reports, help desks, and much more. Target users include lenders, state and local governments, nonprofits, Public Housing Authorities, tribes, the general public, and more.As a Content Management Specialist, you’ll join a collaborative team of HUD subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts. You will contribute to developing and organizing key information and providing an exceptional customer experience to those seeking information from HUD.What You’ll Be DoingCreate and Manage Web Content
Develop and utilize knowledge of HUD’s programs and systems
Write and edit content for clarity, readability, and effectiveness
Gather requirements and collaborate with user experience and graphic designers to create wireframes and design mockups to conceptualize new web pages and tools
Design, code, and launch web pages and tools using a content management system (CMS)/learning management system (LMS) and coding using HTML/CSS
Support customer research and usability testing efforts
Collaborate with team leads to guide designers, developers, QA testers, system administrators and other internal team members to deliver quality content and solutions on time and on budget
Support communications efforts, including disseminating email campaigns, developing marketing plans, and other communications
Analyze performance data (such as Google Analytics and search logs) to measure success and inform site enhancements
Provide customer support, including responding to policy, resource, and technical inquiries
Manage Tasks
Work directly with customers, clients, contractors, and team members to determine needs and develop solutions
Schedule and lead client meetings; provide notes and action items following meetings
Support various aspects of project management including: scoping tasks; creating project plans; developing and managing budgets, internal team schedules, and project milestones
Effectively present ideas to different audiences (from the general public to subject matter experts)
Minimum Qualifications
Bachelor’s degree in Public Policy, Government, Economics, Urban Planning, or another relevant field, OR in lieu of education, a minimum of 4 years of relevant experience.
Preferred Experience
Excellent attention to detail, including copyediting and QA/QC skills
Excellent communication skills with the ability to tailor communications for the web and to people with varying levels of technical understanding
Exceptional time management skills with the ability to produce high quality work on time and within budget
Proven organizational skills and ability to juggle multiple priorities at any given time
Proven ability to work independently as well as collaboratively
Experience coding web pages using HTML and CSS
Experience making web content user-friendly and 508-compliant
Experience in MS Office Applications (Word, Excel, PowerPoint, Outlook, Visio) and Adobe Acrobat
Experience in applications such as Mailchimp, YouTube, Jira, SharePoint, Mural, Tableau, Adobe Creative Cloud, Survey Monkey, Canva, etc.
Passion for doing good and dedication to the housing and community development mission
#JWPCD#SPHICFWorking at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:$43,379.00 - $73,744.00Nationwide Remote Office (US99)