As AI Automation Lead, you'll play a key role in our AI transformation by building and scaling automation capabilities across our professional services organization. This role blends hands-on technical work with strategic thinking and stakeholder management to speed up how we onboard, configure, and support our customers. Reporting to SVP Professional Services, you'll own the AI enabled automation workflows for the Professional Services org, build GenAI-powered workflows, and help teams across the company create their own automations. You'll spend significant time building solutions yourself while laying the groundwork for others to do the same.Technical Execution & Process Transformation: Map out existing processes with stakeholders, spot automation opportunities, and build GenAI-powered solutions Build and deploy automation workflow solutions using various AI tools, managing projects from initial scoping through to measuring results Work with different teams to understand what they need and translate that into technical solutions that make a real difference Build business cases for automation projects, calculating ROI and presenting recommendations to senior management Develop prompt engineering approaches that get the most out of GenAI tools Juggle multiple projects while maintaining quality and hitting deadlines Enablement & Change Management: Create and run training programs that get different teams comfortable with automation tools Build learning paths tailored to different teams' technical skills and business needs Write guides and create templates that let people build their own automations safely Run workshops to help teams think about automation opportunities in their work Get buy-in from teams who might be skeptical about change