Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary Direct all aspects of the operations for DEA including the DEA Cafeteria, Coffee Shop, Golden Eagle, and all DEA catered events. Ensure all food, beverage, materials, supplies, uniforms, and quality control of all work performed is being done in accordance with the contract and ServiceSource standards. Work closely with the Sous Chef and Supervisor to schedule all staff and manage food cost and labor controls. Manage and monitor the performance of staff to ensure adherence to all service standards and productivity standards to provide exceptional guest satisfaction.Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Ensure all work schedules, time-sheet corrections, and vacation requests are approved and coded correctly in Workday in accordance with policy for all front of house employees.
Work with staff to routinely check food/beverage on serving lines and during meal periods to ensure the employees are recording temperatures in log, audit staff to ensure refrigeration temperatures and dish machine temperatures are recorded and finally maintain/inspect cafeteria quality control check lists for all venues at DEA.
Directly responsible for the purchase of all food, beverage, paper supplies, chemicals, uniforms and maintaining a par level and cost controls with Sous Chef and Supervisor as well as updating inventories on all supplies and equipment as required.
Conduct interviews to maintain staffing levels to contractual requirements and ensure that all applicable training takes place for associates on a weekly, monthly, and annual basis as needed and support the Sous Chef and Supervisor to complete annual reviews for all employees.
Manage and motivate all personnel through monthly, quarterly, and annual employee recognition programs to include coordination of all holiday celebrations and quarterly parties including work with Rehab and Van Service to provide the needs for employees.
Additional Responsibilities
Maintain appearance, upkeep and cleanliness of all food and beverage equipment and monitor employee dress codes, according to policies and procedures, with a strong focus on providing exceptional and accurate customer service to both internal and external individuals.
Maintain open lines of communication with the General Manager to include any potential contractual issues as well as employee performance issues and ensure proper progressive disciplinary procedures are in place and in use.
Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met and report maintenance issues to the QA and follow up on weekly inspections with corrective action plans as well as perform daily facility inspections as needed.
Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communications, trust, and mutual respect between your department, culinary and catering departments.
Organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
Ensure supervisors are posting the weekly forecast and post menus daily for the current meal and the next day meals and electronic menu boards are updated.
Report all program participant behavioral issues to the Vocational Rehabilitation Specialist, maintaining a call-out book for monthly auditing, and ensure emergency contacts are up to date.
Back-fill Supervisors in the event of call outs or shortages and maintain an inclement weather/code red team.
Before and after meal periods, audit cashiers and supervisors to ensure proper handling of cash procedures are followed.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s)
Five (5) years of professional related work experience effectively managing a high-quality commercial food and beverage establishment and operation required at General Manager level or above preferred
Must be able to pass and maintain a Tier 5 Security Clearance.
ServSafe (Renewing every 5 Years) certification or ability to obtain required.
High school diploma or state education equivalent preferred.
Knowledge, Skills, and Abilities
Must be able to pass a pre-employment background and drug screening.
Must be able to pass and maintain an FBI Security Clearance.
Confident, clear, and professional written and verbal communications skills.
The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship in building and growing a strong business.
Proficiency in all Microsoft suite applications is required.
Must be able to communicate effectively with clients, customers, and support staff and be able to respond effectively to changing demands.
Problem Solving skills
Strong ability to plan work schedules, assign duties, and to provide or arrange for required training.
Ability to read, understand, follow, and enforce safety and other procedures.
Strong communication, organization, problem-solving, and follow-up.
Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work is usually moderate to noisy.What We Offer – for Benefit Eligible Employees May Include:Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance
A generous paid time-off program in which the benefits increase based on your tenure with the company
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish informationServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.To learn more, you may click on the following video link:https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48sWhat we do