Office Service Coordinator

Office Service CoordinatorJob ID183875Posted10-Sep-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Newport News - Virginia - United States of AmericaGlobal Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. Hours of CoverageOn-site M-F8:00am-5:00pmAdditional coverage as needed.About the Role:As a CBRE Office Services Coordinator, you will assist with providing administrative support to a small team or department.This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor. Deliver sorted and bundled letter mail to mail sorters.What You’ll Do:Respond to all emails within two business days or as necessary.Respond and process all ServiceNow requests in adherence to SLAs (Service Level Agreement). Requests should be prioritized based on category, urgency, and priority.Create CampusShip accounts within one business day of request or as necessary based on urgency.Audit and process SendSuite notifications, 2nd, and 3rd notificationsEdit package, scan in the Refused shelf number.Audit and process Redirect packagesEdit Unresolved packages, scan in the Redirect shelf number.Ensure that all Refused and Redirect packages are placed on the assigned Refused and Redirect shelves.Clean up clutter, loose parcels should be shelved.Oversee the back dock access points and garage door. Ensure they are always secure after use.Maintain positive control of all mail support carts that may be loaned to associates when picking up their packages. Maintain organization of the mailroom by placing supplies, tools, and materials in their designated locations.Respond to inquiries from associates as needed. Direct them to the appropriate parties for support.Ensure employees are aware of the Guidance Forms located in each workroom drawer.Provide directions to associates regarding mail pickup/drop-off times and locations. Direct them to our UPS CampusShip guidance and advise them of Office Services mail policies as needed.Respond to all back dock door calls immediately and assist according to Operations policies.Adhere to all security protocols regarding blocked or propped doorways.Report to your client any ongoing issues with Iron Mountain or Primo Coffee/water servicesClear the mailroom counters of clutter and document any unscanned accountable (as needed)What You’ll Need:High School Diploma or GED with up to 2 years of job-related experience.Ability to follow basic work routines and standards in the application of work.Communication skills to exchange straightforward information.Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindset.Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.Why CBRE?We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities.Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)