Center 3 (19075), United States of America, McLean, VirginiaPrincipal Project Manager - Enterprise Data Customer SuccessAs a Principal Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have a direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.About the team:Enterprise Data is responsible for helping drive and evolve Capital One’s data journey. Our products support our data producers and consumers as they drive business processes and innovation across all corners of the company. The Customer Success team in Enterprise Data is reimagining the customer support experience for our internal customers using our data platforms.About the role:We are seeking a customer-centric, energetic, and highly-motivated individual who is passionate about technology to join our team. This individual will be responsible for executing a cross-functional support model across Enterprise Data platforms for internal customers (data producers and consumers across Capital One). You will be the voice of the customer for our product and engineering partners for product feedback and improvements. You will play an integral role in building partnerships and knowledge within the team and be part of strategic initiatives for organizational and process improvements. Success in the role requires an innovative mind, a proven track record of delivering highly complex solutions end to end, rigorous organization skills, and a passion for delivering customer value.Key responsibilities include:
Elevate and champion Enterprise Data customer support agenda
Develop sustainable feedback loops to address customer challenges
Provide differentiated support experiences for key moments
Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution
Demonstrate outstanding communication and partnership skills with key stakeholders across all levels to manage, inform, and influence outcomes
Identify ways to improve and streamline business processes
Demonstrate organizational agility to adapt to changing demands and work in a dynamic environment
Proactively find opportunities for customers to gain additional value out of target state tools & platforms
We want you if you are:
Extremely organized with strong task coordination, and time management skills to drive and deliver results
Able to handle ambiguity and able to dive deep without losing sight of the project’s direction and commitment
Experienced communicating and influencing senior leaders and partners
Basic qualifications
Bachelor’s Degree or Military experience
At least 5 Years Project Management experience
Preferred qualifications
Knowledge of financial industries and data technology
Masters / MBA degree
6+ years of Project Management experience
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).