Vacancy caducado!
- Experience to work on a different shift models.
- Basic Java Knowledge is highly preferred.
- Managing and first level troubleshooting and Debugging to find out the root cause of the incidents.
- Exposure to basic infrastructure (network/database/Unix servers/cloud etc.).
- Experience in Service Now (or similar) Ticketing tool.
- Good understanding of incident management process.
- Exposure on Monitoring both manual and tool based and experience on ticketing activities.
- Updating and maintaining knowledge articles.
- Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.
- Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization.
Vacancy caducado!