OverviewThe HomesteadOur employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.Job DescriptionTo ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.Will be over seeing Jefferson's Restaurant at the beautiful Omni Homestead. ResponsibilitiesEssential Functions:
To consistently insure the maximum guest information in the restaurant.
Pre-meal meeting conducted with service staff on a daily basis.
Supervision of floor during operation.
Insure that service personnel follow service scenario.
Monitor timing of guest experience.
Handle all complaints to the guests' satisfaction.
To maintain a consistently smooth running operation.
Service staff on duty as scheduled.
Kitchen, stewarding and cashier staff on duty as scheduled.
Side-stands fully stocked with equipment.
All side-work complete.
Coffee, and roll warming equipment functioning.
Insure station rotation in seating.
Assist in seating or service of guests as necessary.
Coordinate all functions in dining room during service.
Monitor productivity of service, kitchen and stewarding staff.
To monitor and critique the quality and consistency of the food product.
Special boards and/or descriptions posted accurately.
Essential Functions:
Continuously check food quality and presentation coming from kitchen.
Maintain food displays during service.
Monitor guest satisfaction and comments regarding food.
To be familiar with clients so that there is constant recognition of all repeat guests.
Reservations reviewed on a daily basis.
Reservations checked against the VIP list from the front desk.
All special attention details handled properly.
To maintain the physical atmosphere and cleanliness of the restaurant.
Staff’s uniform and appearance meet specifications.
Tabletops set to specifications.
All menus inspected daily by hostess.
During service, constantly inspect tabletops, side-stations and tray stands.
All equipment in good condition and clean.
All work areas maintained neat, orderly and clean.
All lights and music adjusted appropriately for each meal period.
To contribute to the profitability of the restaurant through cost control effectiveness.
Administrative responsibilities:
Monthly budget
Monthly volume forecast
Weekly volume forecast
Weekly schedule
Staffing requirements
Weekly payroll forecast
Payroll computation
Bar controls and procedures
Beverage cost
Beverage requisitioning
Food requisitioning
Assist in end-of-month inventory
Bar and dining room security
Essential Functions:
Constantly perform positive up-selling techniques with service staff.
Expedite table turnover and table resetting.
Implement sales promotions and merchandising programs.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Reconciliation/deposits
Charge procedures
House charge procedures
Check control
Walkouts
Meal period change
Reports
Abstracts
Know and adhere to all company policies and procedures.
Know emergency procedures (including CPR) and work to prevent accidents.
Be familiar with and enforce all policies related to liquor liability laws. Specifically:
Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
Prohibiting sale of liquor to minors.
Perform any and all other duties assigned and/or required by management.
Tools and Equipment:
Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine,
file folders, filing cabinet, facsimile machine
Working Environment:
Interior of hotel, in all areas of the hotel.
Exterior of hotel with exposure to weather conditions.
Exposure to various hazardous chemicals.
Exposure to food items and beverages.
QualificationsPrevious fine dining experience preferred. Must have Servsafe food handlers and Tips certification prior to start of the position.Job LocationsUS-VA-Hot SpringsPosted Date10 hours ago(1/31/2024 10:03 AM)Requisition ID 2024-104603 of Openings 1Category (Portal Searching) Food & Beverage