Product Manager

Digital Product Manager Location: Richmond/Glen Allen, VA Hybrid in office (3 days a week)Product Manager – Mortgage/Financial Services (MUST HAVE)  Position DescriptionThe Digital Product Manager will partner with a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible role requiring significant stakeholder influence and relationship management both internally (Line of Business Leadership, Marketing and Technology Senior Leaders and other functional experts) and externally (Strategic Partners, Vendors, and leading technology companies). Position Accountabilities: Responsible for the following:Assist each Line of Business in creating and implementing digital visions, strategies and roadmaps that address the business needs and future growthAssess digital platforms in the external marketplace and make recommendations for potential partnershipsIdentify opportunities to leverage digital techniques for greatest strategic impact and defining the priority capabilities required to succeedDevelop the business cases and business requirements for digital opportunities and drive to executionBring the voice of the customer/client and the voice of the advisor/employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road mapDevelop and manage goals and key performance indicatorsPartner with Marketing for acquisition support, product positioning, promotion of digital products and services and onboarding activitiesUnderstand all aspects of the internal and external environment including customer met/unmet digital needs through research efforts, in-depth understanding of voice of the customer, industry trends, vendor/platform capabilities and best practices for servicing the digital needs of our customersContinuously assesses competitive moves and monitors performance against objectives.  Present data, strategies and recommendations to senior management to build buy-in to strategic recommendationsPrioritize product requirements and coordinate release plans with IT and key constituents. Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestonesGuide and direct complex projects, identify key stakeholders and gain participationDocument business requirements and translate into technical requirements to guide the implementation of new features, systems, and enhancements.Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals.Serve as the technical focal point for the business in the presentation of the new system/application to Application and Architecture Review Board.Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow.Develop and maintain design documentation working across the organization for documenting integration points between systems.Improve systems by studying current practices and designing modifications.Recommend controls by identifying problems and opportunities; controls to include system access and configuration management.Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.Act as liaison to IT and Operations teams for managing change/release management efforts and troubleshooting system and end user issuesCoordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.Organizational RelationshipAssignment reports to Director of Digital Originations.