Assist with front desk coverage, greeting customers, and directing customers to appropriate areas/servicesMaintain receptionist coverage with a courteous phone mannerMaintain full and accurate understanding and ability to provide assistance in the intake registration and data entry of customers as well as the eligibility determination processesWork closely with staff to develop policies and procedures as needed to document job instruction and performanceMaintain accurate data entry to external customer’s database and internal database; prepare reports from database as requiredSchedule customers into appointments and workshops using required toolsIdentify intake problem areas and propose creative solutionsWillingly perform other clerical duties as assignedProvide customers information regarding job fairs, workshops, and other events of interestProvide administrative support to upper level managementEnsure the Resource Room is well stocked and maintains a professional appearanceProvide assistance in the Resource Room as neededReview eligibility documents with job seekersConduct group orientation sessions with job seekersCompletes special projects as assigned