Incident Manager

Job DescriptionInsight Global is seeking a strong Incident Manager for a short term contract. This role is 100% remote.Skills and RequirementsBachelors degree, or equivalent relevant work experienceHas 5+ years of related work experience in the Technology field.ITIL qualified; Shows strong understanding of Agile/Lean leadership principles.Has strong and proven experience in running ITIL processes.Demonstrates excellent written and verbal communication skills at all levels of contact and in a wide variety of situations.Demonstrates strong administrative, reporting, and organizational skills; Has strong project delivery skills.Demonstrates strong problem solving, collaboration, and conflict management skills.Uses technical background and understanding to interpret technical issues for the business and sustain credibility with Technology.Able to manage sensitive, and sometimes confidential information.Has service delivery experience when the service is constructed of multiple sub-services provided by multiple suppliers. e.g. Cloud (public, private, & hybrid)Able to champion change and support service provide teams through change; Able to think critically, challenge conventional thinking.Has a passion for service improvement; Able to work under pressure and meet deadlines; Able to demonstrate a high degree of flexibility including shift and out of hours working.Able to demonstrate initiative to manage and prioritize and tasks and time efficiently and a proactive approach to daily tasks. nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].