Vacancy caducado!
- Recent and Relevant Help Desk Experience
- Great Customer Service Skills, Strong analytical, troubleshooting and typing skills
- At least 1 yr of IT Phone Support experience
- Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tool.
- Experience working with ServiceNow ticketing system.
- Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
- Personable and approachable
- Excellent communication skills
- Strong typing, writing and reading skills, active listening skills,
- Experience working and contributing to a team environment supporting contacts via phone, email, and self-service portal
- Ability to identify and solve problems quickly/escalate issues efficiently
- Familiarity with knowledge process for creating procedural articles is desirable
- Ability to multitask while client is on the phone by researching knowledge and documenting tickets
- Demonstrated competency in logical and analytical thinking
- Experience in the adaptation and application of rapidly changing technology to business needs
- Proficient at exercising self-discipline and mindfulness in open call center environment
- Experience working in contact center environment where the importance of adhering to scheduled breaks is measure
- Experience working and performing well in environment where individual performance metrics and scores are measured monthly
- Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.
Vacancy caducado!