Vacancy caducado!
Account Services RepresentativeWork Environment:
Shifts after training are hybrid remote (1 day per week onsite required)
Training is 100% onsite and located in Winchester, VA
Normal shift after training
The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start times between 9:30am-12:00pm (Candidates must be open to working the weekend (Sundays)
Scope:The Member Service teams cover a variety of customer service duties to ensure quality customer support for members.Description:
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Provide account information and perform basic account transactions.
Route members to the appropriate departments.
Provide account balances and review transactions on member and business accounts.
Transfer funds on member and business accounts, to other members or financial institutions.
Open new accounts and educate members or potential members on products and services that best meet their needs.
Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
Order debit cards for new and existing members
Debit Card research related to transactions on members’ debit cards, limit increases
Handle lost, stolen or misplaced debit card queries.
Submit disputes for unauthorized electronic checks.
Releasing Direct Deposits
Perform complex account transactions such as account shutdown and stop payments on checks, etc.
Qualifications(Required):
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Work Environment:
Shifts after training are hybrid remote (1 day per week onsite required)
Training is 100% onsite and located in Winchester, VA
Normal shift after training
The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start times between 9:30am-12:00pm (Candidates must be open to working the weekend (either Saturdays or Sunday)
Training
Training is M-F, 9AM-5:30PM – ON SITE (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) and can then be considered for hybrid work assuming you meet the teleworking guidelines including satisfactory performance & attendance.
Please note that candidates must complete Bridge training before they are considered for Hybrid, along with the other expectations of attendance/performance, and conversations with their supervisor.
Shifts:
Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Credit Card Applications/Consumer LoansWork Environment:
Shifts after training are hybrid remote (1 day per week onsite required)
Training is 100% onsite and located in Winchester, VA
Normal shift after training
The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start times between 8:00am-1:30pm (Candidates must be open to working the weekend (Sundays)
Scope:The Member Service teams cover a variety of customer service duties to ensure quality customer support for members.Description:
Credit Card Applications
Transferring funds/making payments
Opening new accounts
Other core functions
Order debit cards for new and existing members
Debit Card research related to transactions on members’ debit cards, limit increases
Handle lost, stolen or misplaced debit card queries.
Submit disputes for unauthorized electronic checks.
Releasing Direct Deposits
Perform complex account transactions such as account shutdown and stop payments on checks, etc.
Qualifications(Required):
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Proficiency with computers, and strong typing skills.
Ability to ask prying questions and diffuse tense situations when needed.
Strong time management and decision-making skills.
Adaptability and accountability.
Work Environment:
Shifts after training are hybrid remote (1 day per week onsite required)
Training is 100% onsite and located in Winchester, VA
Normal shift after training
The current regular shifts available after training would be a Sun-Fri OR Mon-Sat Hybrid Flex schedule with a start times between 8:00am-1:30pm (Candidates must be open to working the weekend (Sundays)
Training
Training is M-F, 9AM-5:30PM – ON SITE (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) and can then be considered for hybrid work assuming you meet the teleworking guidelines including satisfactory performance & attendance.
Please note that candidates must complete Bridge training before they are considered for Hybrid, along with the other expectations of attendance/performance, and conversations with their supervisor.
Shifts:
Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Card Fraud SpecialistWork Environment:
Shifts after training are hybrid remote (1 day per week onsite required)
Training is 100% onsite and located in Winchester, VA
Normal shift after training
The current regular shifts available after training would be a Sun-Fri Hybrid Flex schedule with a start times between 9am – 4:00pm (Candidates must be open to working the weekend (Saturdays)
Scope:This team covers a variety of customer service duties to ensure quality customer support for members.Description:
Ensure account and member security by identifying red flags and safeguarding member assets and account information.
Assist potentially irate members who are calling in because they’ve been compromised from a Fraudster
Assist members in the event that their card is frozen, and they can’t make payments (ex. In the grocery store/traveling and can’t pay for things)
Please note that members could be yelling frequently because of their situation. Candidates must be comfortable in this setting.
This department has TONS of support. Supervisor/mentors are always there to support them through the entire process
Qualifications(Required):
High School Diploma or equivalent.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Problem Solving
Empathy
Working with Ambiguity
Escalated members/High Stress
MSR needs to be able to stay in control of the phone call, must be direct and not doubt their decisions (if they do, it could derail the call)
Being able to separate work from their personal feelings
Providing a lot of feedback regarding controlling the call/handling those particular phone calls if they are getting intimidated
Training
Training is M-F, 9AM-5:30PM – ON SITE (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)
Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)
After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) and can then be considered for hybrid work assuming you meet the teleworking guidelines including satisfactory performance & attendance.
Please note that candidates must complete Bridge training before they are considered for Hybrid, along with the other expectations of attendance/performance, and conversations with their supervisor.
Shifts:
Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Vacancy caducado!