Dental Office Manager
We are seeking an experienced and highly organized Office Manager to join our Startup in Fredericksburg, Virginia. We are a family-owned dental office with a mission to help our community become healthier every day through education. Please join us and be part of Doctor Floss Family Dentistry!
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: patient and
employee relations; staff interviewing/dismissal; management of marketing and communications efforts;
ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as
assigned.
SPECIFIC DUTIES
Manage day-to-day operations of dental office
Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
Manage compliance with OSHA, state and federal regulations
Know and follow dental office contingency plan
Stay current with trends, legislation and regulations in the dental profession
Manage patient financial accounts
Manage the hiring and ongoing performance of staff
Manage and update office computer systems
Collaborate and perform other duties as assigned to improve overall office efficiency
Patient Management
Oversee patient relations and handle patient complaints
Help explain office policy to patients
Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
Monitor patient relations with regular patient satisfaction surveys
Staff Management
Assign, direct and manage staff duties, as assigned by the dentist
Determine staff schedules
Recruit, interview and hire employees as directed by the dentist
Orient and train new staff
Organize staff training on OSHA and HIPAA compliance
Display any posters required by federal, state or local law
Monitor staff performance
Conduct staff and salary reviews
Coordinate team meetings
Engage in conflict resolution
Help arrange for staff CE
Records and State and Federal Regulations Management
Help implement compliance with state and federal regulations
Arrange for OSHA, HIPAA, and risk management training
Maintain employment records
Update and maintain employee policy manual
Help dentist draft office policies
Marketing and Public Relations
Oversee the design of marketing and promotional materials (print and electronic)
Manage dental office advertising/recruiting ads for new staff
Implement marketing strategies
Coordinate event planning, conference travel, volunteer and mentorship opportunities, community
outreach, and similar programs
Assist with dental office facility management
Social Media
Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
Supervise the creation of appropriate and engaging social media content
Monitor and manage comments and questions that arrive via social media channels
Develop and implement a strategy for handling negative reviews on sites such as Yelp
Stay current with trends in the dental profession and social media in general
PERSONNEL REQUIREMENTS
Experience
Minimum of 2 years of experience in a similar role in a dental office
Working knowledge of computers for word processing, insurance claims processing and records management in Open Dental Software
Proficient in dental insurance (coding, verification, pre-authorizations) and dental billing.
Knowledge of human resources practices and procedures
Excellent organizational and time management skills.
Bilingual preferred not required (Spanish/English).
Interpersonal
Excellent communications skills
Team player with the ability to lead a team effectively
Conflict resolution experience
Customer service or patient relations experience
Ability to communicate all concerns to the dentist
We offer competitive compensation and benefits based on experience.
If you are a motivated individual with a passion for healthcare administration and office management, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.