MSPSC Production Support System Analyst

Req ID: RQ175141Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NoneJob Family: Systems AnalysisSkills:Analysis,Business Functions,Production SupportExperience:3 + years of related experienceJob Description:Systems Analyst SeniorTransform technology into opportunity as a Systems Analyst Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Systems Analyst Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Analyst Senior joining our team to lead a team of analysts/developers that are responsible for managing and monitoring the health and availability of a suite of applications, including a large batch process, supporting the CMS COB&R program. In this position, you will have the opportunity to directly impact the lives of millions of Americans by working on systems that increase access to care, improve health outcomes and control costs. The ideal candidate will be looking for continual growth, can think strategically and mostly importantly, wants to make a positive difference to the people around them.The Systems Analyst Sr Advisor will lead a team focused on all aspects of production support for a suite of complex online and batch applications responsible for MSP recovery, including, but not limited to monitoring system availability, leading the diagnosis of the root cause of production issues, devising the plan to resolve issues, triaging issues to the appropriate resources to implement the corrective action, and following through until issues are resolved. They will work in close collaboration with the Production Support Manager, other Production Support Leads, Software Developers, Analysts Infrastructure Engineers, and Security Analysts to support and maintain the complex, large-scale applications. They will embrace the DevOps philosophies to ensure services allow for the implementation of tools and processes which enable rapid response to identification and remediation of operational issues.HOW A SYSTEMS ANALYST SENIOR WILL MAKE AN IMPACT● Develops computer systems specifications that address business requirements and fit with company/customer system architecture standards● Provide technical, business, and operational support to team resources, as well as all associated contractors within the CMS COB&R program.● Work with the other Production Support Leads to assess the impact of issues and devise plans to see them through to resolution.● Perform SME support for daily tasks, to include monitoring and/or troubleshooting application issues to the team.● Troubleshoots and provides technical and operational support and solutions to users, internal or external.●Monitor various web applications, batch reports, file transfers and connectivity alerts or notifications and reacts timely to minimize the user or system impacts when applicable.● Monitors COB&R ticket systems and assigns most complex Service Requests and Help Desk tickets to oneself to ensure timely responses and/or resolution to end users.● Review existing system functional capabilities to identify changes required for implementing new PLOG requests and system fixes.● Identify system enhancements and/or process improvements to reduce manual interventions and/or streamline technical, business and/or operational processes.● Identify ticket trends within the COB&R ticket systems, proactively identifying underlying system issues to resolve before a larger issue arises impacting users, applications, or system networks, communicate details and/or plan of action to Production Support Leadership.● Understand the business need, communication and/or solution of identified production issue and the impact to the end user, understanding the urgency/priority level of an identified or potential system issue.● Provide guidance, direction, and leadership to less-experienced analysts as needed, adhoc or scheduled.● Prepares and updates Production Support documentation for new or existing systems and trains/support PS team accordingly on new functionality. I.e. SOPs, FAQs Support internal and external (CMS, MSP contractors, Third Party affiliations) customers by responding to ad hoc data, business inquiries timely and with quality.● Escalate identified production issues timely and with succinct detail to Production Support Leads to ensure all proper communications to team Management, CMS and/or users are sent timely and within defined SLAs.● Perform system tests to software requirements. Analyzes detail systems factors, including input and output requirements, information flow, and reliability characteristics.● Performs quality assurance review of data, response to users and/or notifications for internal and external delivery.● Develop knowledge of the various application business rules and business operations to meet the needs of the customer and not just system requirements. ● Participate in team Special Projects as required while maintaining key production support tasks.● Participate on the on-call rotation.● Other duties as assigned.WHAT YOU’LL NEED TO SUCCEED:● Bachelor’s Degree in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.● Required Experience: 3+ years of related experience● Advanced knowledge of the principles, methods, techniques, work processes, and applicable regulations in assigned subject-matter area(s).● Experience in various operating systems i.e. AWS, Mainframe, Windows; UNIX● Experience in various programming Languages i.e. PL/SQL, Java, XML; C, C, PowerBuilder Application.● Experience with databases i.e. DB2, MS SQL Server, MS Access● Extensive use of MS Office products including Word, Excel, PowerPoint, Visio and Project.● Experience with claim adjudication/payment and CMS systems such as HIGLAS, MBD, CWF, IDR and/or Medicare Secondary Payer related applications and concepts.● Subject-matter experts performing specialized analysis and design tasks. Maintains current knowledge of relevant technologies as assigned● Demonstrated SQL expertise using various tools against complex databases ● Experience with MS suite, specifically strong knowledge of Excel.● Excellent written and verbal communication skills.● Experience with requirement and functional specification writing.● Experience providing ROM and LOE estimates.● Ability to discuss applications, technical and/or business, with subject matter experts and developers.● Solve issues independently and with others.● Adaptable to shifting priorities and responsibilities.● Thrive in fast paced, team-oriented environment.● Self-motivated and innovative; Must be an independent worker who is comfortable gathering input, formulating a plan, and carrying it to fruition.● Organized, structured, methodical, and diligent; possess the ability to handle multiple tasks and prioritize issues and assignments.● Excellent people skills required to interact with teammates and build consensus around effective process and procedure while recognizing other priorities within the group.● Ability to review application changes and communicate to developers any changes, updates that are needed to functional/technical requirements clearly and thoroughly.● Demonstrates accuracy and thoroughness; recommends improvement to support development effort.● Desire to provide support for team activities, identify ways to improve the work environment and work products, provide motivation to produce high-quality results.● Location: Remote● Clearance: Ability to obtain a Public Trust. Candidate must meet the residency requirement of having lived in the US for three (3) of the past five (5) years and will be required to pass a public trust background investigation.GDIT IS YOUR PLACE:● 401K with company match● Comprehensive health and wellness packages.● Internal mobility team dedicated to helping you own your career.● Professional growth opportunities including paid education and certifications.● Cutting-edge technology you can learn from.● Rest and recharge with paid vacation and holidays.The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.