IT End-User Support Technician

Required Duties:Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.Responds to calls from users.Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's.Diagnoses, tracks, resolves, and documents problems.Serves as initial point-of-contact with vendors to solve problems.Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software.Schedules and coordinates preventative maintenance on computer and peripheral equipment.Installs, configures and tests new and updated releases of end-user software systems and computing equipment.Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.Trains and cross-trains fellow employees on system operations and usage.Performs password and other various levels of security support on systems.Analyzes statistics and writes reports on system events and performance.Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.