1. Greets patients upon entering the facility. Assists with directions and information including the location of departments within the clinic.
2. Assist with opening doors and ensuring properly functioning handicap doors within the assigned area. Offers wheelchairs when needed.
3. Utilizes best practices and procedures for handling patient inquiries and requests to provide proactive and immediate support.
4. Shall have working knowledge of all necessary points of contact to problem solve and satisfy customer expectations. Will be able to address/relay patient concerns to appropriate department heads.
5. Assists patients with enrolling in the MHS Genesis Patient Portal.
6. Assists patients with using Kiosk.
7. Assists patients with enrolling and using Script Center