LCM Representative II Date: Nov 10, 2024 Location: Duffield, VA, US, 24244 Brookwood, AL, US, 35444 Req ID: 31664 Onsite or Remote: Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.A. MAJOR RESPONSIBILITIES (Key End Results)
Contract administration and monitoring
Drive increased machine performance and reduce machine downtime
Improve preventative maintenance programs at mine level
Provide customer with guidance and direction in operation, maintenance, and repair of equipment
Conduct Quarterly meetings with customer and Joy personnel to monitor machine performance and recommend necessary process or product improvements
Develop machine rebuild specification and periodically monitor as it takes place in Joy COE
Assist mine personnel evaluate failure that occur on the machine and recommend corrective action.
Initiate and drive strategies that result in lowest cost per ton of material produced.
B. NATURE OF POSITION
Collect, manage, and evaluate Key Performance Indicators for improvement opportunities.
Recommend and offer suggestions to most effectively utilize and safely operate the equipment.
Advise the mine on proper maintenance procedures and development of preventative maintenance schedules.
Leads regular continuous improvement meetings
Assist mine personnel to evaluate electrical, hydraulic and mechanical failure and recommend corrective action.
Insure that the mine maintains an appropriate stock of OE and repaired replacement parts.
Schedule and oversee complete machine rebuilds covered under the contract.
ADDITIONALLY:A. List the confidential information you deal with:Contract cost per ton information, customer machine availability figures, and customer reject/tonnage rates.BWS costs and other proprietary Joy information.B. List any office or related machinery you operate and approximate amount of time spent on operation.Proficient use of personal computer, Microsoft Office Suite, and SAP basics, MicroSoft ProjectC. Note any physical, disagreeable working conditions encountered in performing your job.40%-50% of time spent underground evaluating equipment performance and providing technical and other support.C. BACKGROUND
3-5 years technical/maintenance experience with underground mining equipment
Associates degree in Engineering Technology, Business or a related discipline. Equivalent experience will be considered.
Proficient with personal computer, Microsoft Office Suite, and SAP basics
D. PREDOMINANT TASKS
Complete regular machine inspections with customer
Determine and implement effective preventative maintenance schedules with mine personnel
Evaluate monthly parts and component usage, determine excessive use levels, suggest corrective actions
Collect and manage Key Performance Indicators
Complete regular inventory reviews to determine customer stocking requirements
Conduct on-the-job training for equipment maintenance and operation
Lead quarterly review teams
Evaluate down time occurrences for improvement opportunities
Complete machine commissioning requirements
Act as liaison between Joy and mine personnel
Observes equipment operation to ensure proper performance. Suggests necessary improvements.
Submit timely and comprehensive Field Service Reports related to machine performance and other activities
Reduces contract liability exposure
Initiates strategies that may be implemented by Joy or customer that will decrease cost per ton of material
mined.
Maintain excellent relationships with key maintenance and operating staff at the mine location.
Job OverviewKey Job ResponsibilitiesQualifications/RequirementsAdditional InformationKomatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Nearest Major Market:Virginia