As a Customer Service Representative, you will be responsible for the daily management of customer service activities focusing on deliveries to customers and ensuring specific levels of service for all clients being served within the team. The Customer Service Representative is responsible for preparing files, distributing documents, cargo tracking, billing, and collecting funds while meeting or exceeding customer expectations. Must be flexible. Bilingual a plus. Schedule is Monday – Thursday starting at 6am until completion.
Requirements
2-4 years of customer service experience, in an office
Knowledge of basic computer systems (Microsoft products, Internet, etc.; knowledge of WMS is a plus (Accellos, IRMs, WMS, SAP, Oracle)
Attention to detail and excellent accuracy skills. Excellent organization, follow-up, and problem-solving skills.
Ability to work effectively in a fast-paced, entrepreneurial environment. Ability to effectively manage multiple tasks and constantly re-prioritize.
Excellent communication skills verbal and written.
Bi-lingual is a plus
Benefits
Medical, Dental, Vision
Paid Holidays
Bereavement Leave
Personal Advancement
Retirement & 401K
About Us
At NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates, and our workforce.
NCW is an Equal Opportunity Employer. Diversity and inclusion are important components of our culture and hiring practices. NCW is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities.