Customer Service Representative

Description We are offering a role for a Customer Success Specialist in Chesapeake, Virginia. This role is crucial in maintaining our reputation for excellent service within the telecom industry. As a Customer Success Specialist, your main duties will revolve around providing top-notch customer service, handling customer inquiries, scheduling appointments, and actively reaching out to customers to ensure their needs are met.Responsibilities: Promptly and professionally answer incoming calls. Efficiently handle high call volumes while maintaining a positive attitude. Actively listen to customers to ensure they feel heard and understood. Resolve customer inquiries and issues efficiently with a one-call resolution approach. Schedule appointments with technicians to ensure timely and efficient service. Proactively reach out to customers during low call volumes to offer assistance and promote services. Maintain detailed and accurate records of customer interactions. Collaborate with team members and other departments to ensure customer needs are met. Continuously seek ways to improve customer satisfaction and service efficiency. Use CRM, Database, Microsoft Excel for client relations and complaint handling to improve customer satisfaction. Requirements Possess at least 1 year of experience in a customer success or similar role Proficient in using CRM and database systems Proficient in Microsoft Excel Excellent client relations skills Experience in handling customer complaints effectively Proven track record in achieving customer satisfaction Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Demonstrated ability to work collaboratively within a team High level of professionalism and integrity Ability to prioritize and manage multiple tasks simultaneously Strong attention to detail and organizational skills Ability to learn new systems and processes quickly Willingness to go the extra mile to ensure customer satisfaction Ability to handle sensitive information with discretion Proven ability to meet and exceed performance goals. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .