Req ID: RQ196832Type of Requisition: SCAClearance Level Must Be Able to Obtain: Top Secret SCI + PolygraphPublic Trust/Other Required: NoneJob Family: SCASkills:Calendar Management,Communication,Human Resources Administration,Microsoft Office,Office AdministrationExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Discover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III (AA III) and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.HOW AN ADMINISTRATIVE ASSISTANT III WILL MAKE AN IMPACT:
This position will serve as a Travel Document's Officer working a Customer Service Front Desk in a fast paced office
The candidate will work off of established SOPs, but will also need to work with contract and staff team members to critically think of solutions for non-routine cases
They will be certified passport agents, and will need to determine the validity and quality of applications to include photo quality and form integrity
The candidate will serve in a customer facing position with customer service being high in importance
The position deals with all levels of staff within the organization
They will need to work in a team environment and be able to triage their own work and their team members' work in the event other officers are out on leave.
The position will require boutique solutions as most instances are not canned responses
The officer will need to have outstanding customer skills in both written and verbal
There are minimal to no physical requirements for the position as there is seating available
Infrequent to no travel is required between buildings unless there is a mission critical circumstance
Candidate will be required to gain passport agent certification
Candidate will be required to use Outlook, Microsoft Office, Skype and other internal systems
The candidate does not need to have prior experience with Sponsor systems, although this is a plus, but they must be able to learn the systems quickly
The candidate should be able to adapt to change regarding updated technologies and or processing requirements
The candidate will be required to triage multiple competing requirements with end to end task management
The candidate will need to provide metrics to management on an ad hoc basis
Quality control is a vital part of this position as the candidate will need to review the passport/visa/ID document packages for 100% compliance
The candidate will be required to sort, prioritize and distribute mail/lock bag material received from other government agencies which contains outgoing and incoming travel documents
The candidate will be required to constantly file, copy and digitize document application packages, and is some cases electronically file them in multiple systems
The position requires daily correspondence with travelers, both via canned remarks and non-standard
The correspondence will need to be done without review to all levels of the organization, but on a one-to-one basis
Most of the correspondence is routine content, specific to travel.
The candidate will need to attend weekly meetings specific to travel and their account
The meetings are generally at the working group levels and the candidate will need to provide input on the process and help to strategize solutions for evolving requirements
Scheduling meetings is not required
The candidate will work with staff officers to ensure the proper data is prepared ahead of the meetings, not generally in a formal manner
WHAT YOU'LL NEED TO SUCCEED:
The position requires an active Top Secret/SCI with Polygraph security clearance
The position requires High School Diploma and three (3) years of relevant experience or equivalent combination of education and experience
The candidate's preferred hours are between 0800-1630; the walk-in hours for the office are daily from 0800-1500; this position would require additional hours beyond 1860, for an FTE of 1.05
Candidate must be able to operate in a team environment as well as successfully work on their own
This position is on customer site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#OpportunityOwned #GDITCareers #WeAreGDIT #CompanyWithASoul #EAPolyReferrals2023 #AdminPoly2023 #IntelAdminJobs #JetThe likely hourly rate for this position is between $28.93 - $34.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans