The Vice President, Go-To-Market-Services Visa Direct (GTMS VD) is responsible for leading the transformation and ongoing optimization of the client service experience for Visa Direct products globally. This includes responsibility for designing, scaling, and continuously improving the operational client service model and ensuring Client Services functional readiness for launches of new and modified Visa products, Digital & Business Enhancement readiness, and VisaNet Access initiatives readiness.This executive will collaborate closely with Product, Technology, Client Services, Sales, and Clients to support and influence the design, development, and global deployment of money movement products and services. The team is also responsible for establishing a globally consistent service and support approach to accelerate the deployment of New Flows products and services, foster a culture of service excellence, and deliver measurable improvements in client satisfaction.This leader is responsible for building a cohesive high performing team of approximately 25 professionals spread across the globe and will be a member of the Client Services Go-to-Marke Services and Visa Direct Leadership teams.The global GTMS VD team is chartered by working with some of our largest and sophisticated clients to deploy Visa Direct solutions and products globally. This role is a direct report to the Senior Vice President, Global Head of Go-To-Market Services. The role requires close collaboration and partnership with other SVPs, and VPs in Product, Technology, Client Services, and other key stakeholder teams.This position operates at an executive level internally and externally and demonstrates a breadth of knowledge of Visa’s money movement capabilities.  It requires a client-focused mindset, the ability to achieve results through both a direct and highly matrixed organization, the ability to influence executives, and the ability to drive change in a highly matrixed cross-functional organization.  Principal Responsibilities/Key Results AreasLead the transformation and advancement of the client service strategy for new and existing Visa Direct products, ensuring a best-in-class client experience that drives strategic value for clients and the organization.Partners closely with Global Product and Technology teams during the design and development phases to ensure we develop products and services with streamlined client implementation in mind. Product & service support will be across Digital, Core VisaNet and VisaNet network access platforms.Partners with Regional Visa Direct and Client Services teams to ensure global consistency of regional product deployments & represent regional technology requirements, global pipeline, and resourcing needs.Act as the primary Client Services senior interface and business partner to Visa direct Product, Technology and Sales leadership teams. Designs service model for new and existing products leveraging standard service model prototypes. Works with other service functions to improve and simplify prototypes over time.Establish, track, and communicate service excellence metrics such as NPS, CSAT, and cost-to-serve by product family.Works with acquired companies to design service model integration approach and roadmap and leveraging best in class examples from new companies to improve Visa direct service models.Continually optimizes service experience and cost to serve for Visa Direct Products in line with overall product strategy.Proactively identify and solve complex problems that impact the management, relationships, and direction of the business.Act as the internal and external senior escalation point for critical operational decisions affecting New Flows.Perform as a leader and thought partner on cross-functional crisis management teams for Visa Direct products, often leading through unprecedented scenarios.Leads by example, setting development and leadership goals for the organization, holding leaders accountable for the development and diversity of their teams.Delivers shared service support to other service teams for product releases and client communications.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.